Role Summary :
Services Specialist will provide after sales services that will range inscope from performing assembly, repair, maintenance, overhaul, calibration andsystem performance demonstration of Baker Hughes Inspection Technologies RemoteVisual Inspection products at Baker Hughes Pune Lab and occasionally atcustomer locations.
He / She will interface with manufacturing factory, salesteams, channel partners and customers to ensure customer satisfaction.
Assembly, Repair, Maintenance, Overhaul, Calibrate and Demonstrate BakerHughes Inspection Technologies, Remote Visual Inspection system.
Meet HSE and all other applicable regulatory requirements.Carryout work in a safe manner.
Respond to service request in timely manner.
Identify problems, take initiative to eliminate those problems.
Maintain ownership through customer satisfaction
Be responsible for driving customer satisfaction from commitment throughquality service standards.
Establish and maintain a proper business relationship with customers,leading to customer satisfaction.
Sell and manage Inspection / Repair Quotes, Service agreement and spareparts.
Support the business growth initiatives.
Able to travel to customer site occasionally, to fulfill customer / business needs.
Keep up to date on administrative responsibilities such as SAP updates,Customer communication, Portal updates.. in a timely manner.
Diploma / B. Tech in Electronics / Biomedical engineering with 2years to 5 years of experience in After Sales Service of Remote visualinspection equipment.
Experience in establishing NDT repair / calibration labs.
Knowledge of diagnosing electronic hardware problems, mechanicalproblems, software troubleshooting in a windows-based environment
Proficient computer skills with familiarity of MS Office products, dataanalysis, word processing, spreadsheets, and email.
Ability to read and writeEnglish
Intermediate math skills
Able to read / understand schematics and useoscilloscopes / digital multi-meters
Possess a valid driver's license and passport (or able to obtain apassport)
Ability and willingness to travel, including international as required
Willingness to work flexible hours including some weekends
Excellent communication and interpersonal skills in English
Desired Characteristics :
Remote Visual Inspection after sales service experience.
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