Assistant Manager - Guest Services
FRHI
Dubai, United Arab Emirates
منذ 2 يوم

Regular

We are far more than a worldwide leader.We are more than 240 000 women and men who share something unique.

Each and every day we host the world. We care for millions of people. We areall moved by curiosity. We love blending cultures.

We are proud of ourdifferences

Yes, we lead the way. But we want to go further, with audacity, withimagination, with passion

SOFITELDUBAI WAFI

Sofitel Dubai Wafischeduled to open in the first quarter of 2020, will be Sofitel’s largestproperty in the Middle East. The hotel will feature 595 luxury guestroomsinclusive of 68 suites and 97 serviced apartments in the heart of Dubai.

Avariety of trendy restaurants and bars including a contemporary Asianrestaurant, a Gastro Pub, a French Brasserie and Patio will bring residents andpatrons together to celebrate the French Joie de Vivre .

Guests will have theoption to unwind at the So Spa and outdoor pools with private cabanas orworkout in a fully-fledged fitness centre.

Business travelers will have accessto 1,589 square meter of meeting space including one state-of-the-art ballroomideal for the most sought after social gatherings.

Partof the Wafi Mall new extension and close to the iconic Raffles Dubai, SofitelDubai Wafi will infuse the brand’s essence with capitalizing on a perfectbalance of modernism and ancient Egypt reflective of the renowned designelements of Wafi.

If you are as excited as we are about connecting hearts andshowing your guest passion, join us as the next Heartist Assistant Manage- Guest Services and help us to make Sofitel Dubai Wafi atruly welcoming destination!

ThePosition

Toprovide accurate information concerning hotel facilities,venues and functions and to handle all guest inquiries. Rostering of Concierge Agent, Airport Representative, Driver andDoor man.

Directing and supervising the uniform services staff and tocheck / maintain the cleanliness of ground floor lobby andmainentrance.

KEYROLES & RESPONSIBILITIES

  • Manage and supervise all tasks of his / her staff to ensure optimal guest satisfaction
  • Assist guests with all inquiries, both hotel and non-hotel related
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with Airport Concierge
  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city / location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
  • Consult Log Book for information / requests left by outgoing shift
  • Manage incoming guest mail, messages, facsimiles and special deliveries
  • Manage all transportation requests
  • Manage outgoing guest mail, courier services and parcel postage as requested by guests
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
  • Receive telephone calls and take messages for guests who are out
  • Conducts all of the above in accordance with the hotel’s policy, while adhering to Sofitel Behavioral Standards
  • PERSONAL ATTRIBUTES

    Good English language verbal communication skills

    Ability to work cohesively with co-workers and managers as part of a team

    Ability to be attentive to guest needs, remaining calm and courteous at all times

    Ability to promote positive relations with hotel residents and patrons

    Ability to exercise good judgment with difficult guests

    Understanding and ability to work in a multi-cultural environment

    QUALIFICATIONS

  • Degree from School for Tourism & Hotel Management
  • EXPERIENCE

    Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level

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