Troubleshoots, repairs andmaintenance for computer equipment (e.g. microcomputers, diskdrives, and laser printers) tests personal computers andperipherals on a network to diagnose, hardware versus softwareproblems.
Deliver proactive onsite support andknowledge transfer to the customers.
AdministrateActive directory users, Exchange users management, SCCM system(Servers and users side), Citrix cloud computing and apps, Printmanagement solution (Server and users Side).
Manageand Produce the university Hardware Standards Technicalspecifications, for Tendering Purpose, preparing technical studies,technical reports for the purchased IT equipment's.
Supervise the photocopiers maintenance orders, preparetechnical specifications, studies, reports.
Monitoring and maintaining computer systems and networks.
Acts as a customer liaison for the computing operation,communicating, resolving, and / or initiating the resolution ofproblems and concerns.
Develops and tests complexuser documentation; works with hardware vendors to resolveequipment failures / problems.
May perform routinesecurity checks on the system.
Participate in complextechnical projects.
Contributes to unit goals byaccomplishing related duties as required. May have budgetaryresponsibility for purchasing IT equipment and monitoring within aprescribed budget.
Serves as technical resource tounit.
Designs and produces moderately complexreports.
Talking staff / clients through a series ofactions, either face to face or over the telephone.
Replacing parts as required.
Installing / configuring newcomputers / telephones.
Repairing / upgrading PC and Machardware and software.
Troubleshootingprinters / scanners / copiers.
Maintaining inventory ofequipment and supplies (cables, adapters, etc.).
Confer with staff, users, and management to establish requirementsfor new systems or modifications.
Develop trainingmaterials and procedures, and / or train users in the proper use ofhardware and software.
Prepare evaluations ofsoftware or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, and attendconferences and seminars to maintain knowledge of hardware andsoftware.
Supervise and coordinate workers engaged inproblem-solving, monitoring, and installing data communicationequipment and software.
Supporting the roll-out ofnew applications.
Setting up new users'accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customersand other professionals.
Testing and evaluating newtechnology.
Conducting safety checks on computerequipment.
Coordinates closely with the UITShelpdesk.
Supports technical needs ofconferences.
Supports the development and maintenanceof department websites.
Provides workshops forstudents, faculty and staff.
Oversight and managementof a 24x7x365 environment which may require some off shift work.This position will also require on-call response to incidents asnecessary.
Responsible to adhere with all informationsecurity policies and procedures of the University.
Other duties as assigned.