IT Support Specialist
United Arab Emirates University (UAEU)
UAE,Al Ayn,Al Ain
منذ 1 يوم
source :

Troubleshoots, repairs andmaintenance for computer equipment (e.g. microcomputers, diskdrives, and laser printers) tests personal computers andperipherals on a network to diagnose, hardware versus softwareproblems.

  • Deliver proactive onsite support andknowledge transfer to the customers.
  • AdministrateActive directory users, Exchange users management, SCCM system(Servers and users side), Citrix cloud computing and apps, Printmanagement solution (Server and users Side).
  • Manageand Produce the university Hardware Standards Technicalspecifications, for Tendering Purpose, preparing technical studies,technical reports for the purchased IT equipment's.
  • Supervise the photocopiers maintenance orders, preparetechnical specifications, studies, reports.
  • Monitoring and maintaining computer systems and networks.
  • Acts as a customer liaison for the computing operation,communicating, resolving, and / or initiating the resolution ofproblems and concerns.
  • Develops and tests complexuser documentation; works with hardware vendors to resolveequipment failures / problems.
  • May perform routinesecurity checks on the system.
  • Participate in complextechnical projects.
  • Contributes to unit goals byaccomplishing related duties as required. May have budgetaryresponsibility for purchasing IT equipment and monitoring within aprescribed budget.
  • Serves as technical resource tounit.
  • Designs and produces moderately complexreports.
  • Talking staff / clients through a series ofactions, either face to face or over the telephone.
  • Replacing parts as required.
  • RoutineMaintenance

  • Installing / configuring newcomputers / telephones.
  • Repairing / upgrading PC and Machardware and software.
  • Troubleshootingprinters / scanners / copiers.
  • Maintaining inventory ofequipment and supplies (cables, adapters, etc.).
  • Confer with staff, users, and management to establish requirementsfor new systems or modifications.
  • Develop trainingmaterials and procedures, and / or train users in the proper use ofhardware and software.
  • Prepare evaluations ofsoftware or hardware, and recommend improvements or upgrades.
  • Read trade magazines and technical manuals, and attendconferences and seminars to maintain knowledge of hardware andsoftware.
  • Supervise and coordinate workers engaged inproblem-solving, monitoring, and installing data communicationequipment and software.
  • Supporting the roll-out ofnew applications.
  • Setting up new users'accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customersand other professionals.
  • Testing and evaluating newtechnology.
  • Conducting safety checks on computerequipment.
  • Coordinates closely with the UITShelpdesk.
  • Supports technical needs ofconferences.
  • Supports the development and maintenanceof department websites.
  • Provides workshops forstudents, faculty and staff.
  • Oversight and managementof a 24x7x365 environment which may require some off shift work.This position will also require on-call response to incidents asnecessary.
  • Responsible to adhere with all informationsecurity policies and procedures of the University.
  • Other duties as assigned.
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