Lapita is a Polynesian themed hotel, located inthe heart of Dubai Parks and Resorts. A hotel which is dedicated to familiesand friends who want to stay close to all the activities that the theme parkswill be offering.
With 504 rooms, including 60 suites and 3 villas, Lapita isthe perfect relaxation point after a day of adventures and fun.
Part ofMarriott's Autograph Collection this amazing hotel offers five food andbeverage outlets, two outdoor pools and a lazy river, a spa and health club,Luna & Nova Kids & Teens Club as well as meeting and event facilities.
The hotel's name was inspired by the pre-historic Pacific Ocean people andtheir journey and settlement into the Islands ( the Lapita movement ).
Thedesign draws its inspiration from the exotic Polynesian tropical landscapes,featuring Polynesian flowers, lagoon-style pools, and themed activities.
The Banquet Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, billing and cleanup while focusing on detail and quality presentation and customer service.
Banquet supervisors are also responsible for training and coaching of the banquet associates based on standards and policy and procedures of Marriott Company.
Minimum lifting 20 lbs.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Exposure to cleaning chemicals
Exposure to extreme temperatures
Prolonged periods of standing and / or walking
Training and motivating skills
Systems (Micros, Opera, Eat2Eat, Ms. Office)
Balanced Scorecard Results : Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share
Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests.
Responsible for maintaining inventory of all banquet supplies.
Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
Supervise all aspects of food and beverage quality, service and hygiene and escalate concerns to Line Manager.
Assist in the preparation of sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
Properly execute revenue and check control procedures on shift.
Maintain a safe and sanitary work environment for all associates and guests.
Provide floor coverage during all events.
Attend and conduct meetings as required.
Ensure all side work are done on a daily basis.
Manage an effective repair and maintenance program with work orders, inspections, etc.
Assist other department’s operations when necessary.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Attach the Leadership Competencies template that corresponds to the career band for the position.
JOB FAMILY CORE WORK ACTIVITIES
Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision-
making; demonstrates honesty / integrity; leads by example.
Exceeding Customer Expectations - Providing services that are beyond for customer satisfaction and retention.
Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
Integrating Departmental Goals - Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
All statutory Marriott training schemes.
Including : Orientation, Passport to Success, Telephone etiquette, Problem Free Stay, Grooming, 100% Leaders
All Uniformed Associates are provided with a Marriott Uniform.
All associates are expected to wear the correct uniform, Marriott Basic Card and their name badge at all times. You are required to maintain high standards of personal hygiene, ensuring that you are always clean and well turned out during your working hours.
In the eyes of the guest, you represent Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.