About Jumeirah and Madinat Jumeirah Resort
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Madinat Jumeirah The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-
class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-
winning Talise Spa, and the superlative Talise Fitness health club.
About the Role
Lead and manage the planning and execution of core operations to ensure that the objectives and strategic goals are delivered in line with the Group’s corporate guidelines and brand promise, and to foster operational excellence, achieve the property’s ambitious financial objectives and ensure the provision of an exceptional guest experience.
Your main duties will include the following :
Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products / services and operational changes as necessary to ensure high levels of occupancy and profitability.
Translate the SBU’s strategy into annual operational business plans for all operations departments, monitor and manage performance to ensure continuous improvement.
Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, IT, etc.
by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc.
while focusing on operational excellence, maximizing profitability and compliance with policies.
Implement and ensure compliance with all SBU-specific standard operating procedures, practices and policies so that the guest experience is high quality and consistent at all times.
Monitor and implement the guest services standards and guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest-
centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-
class guest experience.
Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
Manage important relationships with the SBU’s key internal interfaces (shared service centres, centres of excellence etc.
and external stakeholders (such as VIP guests, major B2B partners, suppliers etc.) in order to ensure that the Property’s interests are promoted and that it has string relationships with its strategic partners.
Lead direct reports’ performance, recruitment and development, and raise the overall awareness and commitment towards the vision, mission and hallmarks of the Group in order to ensure high levels of employee engagement and loyalty.
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests and protect the Shareholders’ interests.
Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.
Direct the development and implementation of Property policies, systems, processes, procedures and controls in order to ensure that Jumeirah Group delivers world-
class services, excellence and innovation.
Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff and providing formal and informal feedback in order to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition.
A demonstrable track record of operations management of world-class properties.
Strong Food and Beverage background
Demonstrable achievements in improving customer satisfaction and profitability.
Very strong commercial mind-set with strong abilities for revenue generation.
Strong customer service orientation.
Strong project management skills.
Ability to manage diverse and high volume operations.
Ability to work with a culturally diverse workforce.
Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships.