Hotel Brand :
Europe, Middle East, Asia & Africa - United Arab Emirates - Dubai -
At Nassima Royal Hotel, you will Find an exclusive world of comfort and convenience and an original collection of signature touches that contribute to making your stay unforgettable and unique.
Step into a five star world where timeless tradition meets modern refinement. Filled with the atmospheric warmth for our Eastern heritage and the contemporary, stylish surrounds that embrace modern day design, Nassima Royal Hotel presents a journey of a lifetime.
The hotel is located in the heart of Dubai’s business and exhibition district and adjacent to major corporations at DIFC and close proximity to Jumeirah Beach.
Furthermore it offers easy access to the bright lights, 24-7 entertainment, world-renowned dining and incredible diversity.
Nassima Royal Hotel is a particularly convenient and accessible hotel in Dubai, walking distance to the major transportation hubs of Dubai Metro and only 15 minutes for DXB airport.
Your day to day
Ensure that all services provided at Telephone Section are always available and are carried out efficiently.
Responsibly use all available systems including PMS (Property Management System), telephone system, fax, etc.
Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency.
Maintain information confidentiality.
Promptly answer telephone calls, addressing callers in a clear, friendly and courteous tone of voice.
Listen carefully to callers to obtain complete information to process calls quickly and accurately.
Seated in a confined area for extended periods of time. Must possess the ability to communicate / write proficiently and possess good communication skills.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to / from the computer.
Ensure that messages taken are forwarded to and received by guests.
Provide time and information in response to emergencies and guest requests such as plumbing problems, housekeeping requests, etc.
Verify with guests, after a reasonable pre-set time, whether the request has been delivered. Follow-ups to be endorsed to proper channels.
Receive wake-up call requests from guests, repeat information back to caller as it is taken, accurately and expediently log / input information.
Deliver wake-up calls at the requested time.
Provide information to callers about hotel guestrooms and facilities, operating hours, activities such as : F&B promotions, Reservations, meetings rooms, etc.
What we need from you
Similar experience needed in a 5 star luxury hotel chain
Enthusiastic, courteous, helpful to colleagues & hotel guests
Can work well under pressure in a fast paced environment
Enjoy working with a multi-cultural team and hotel guests
Good English communication skills
Excellent Guest Relation Skills
Excellent command of English language, both spoken and written
Multiple language ability is considered as additional advantage
What we offer
In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.
You will join a team passionate about delivering memorable experiences that make our guests feel special. Most importantly, we will give you Room to be yourself so what's your passion?