ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
The Product Manager, CRM is an internal facing role reporting to the Global Head of Sales Success Products, partnering with sales teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally.
Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise grade, market leading platform.
You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
1 product experience- Deployed products on an international stage and learned from your mistakes- Ability to work on an international team to solve problems in a dynamic, energizing environment- Exceptional at explaining ideas, concepts and complex architecture Responsibilities- Owner of the success of CRM and other internal in-house system applications- Create compelling recommendations for feature development or changes through data backed analyses and user insights- Impact sales team efficiency and decision making through enabling impressive revenue analysis reports based on pipeline and customer data- Actively participate in processes optimization to help internal teams with appropriate consulting solutions and related online functions- Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs- In charge of managing and handling daily requirements / issues from end users- Coordinate and lead the entire solution cycle through close collaboration with other platform product teamsQualificationsRequirements- Bachelor degree, or equivalent product or engineering experience- 5+ years of experience- Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline- Thoroughly familiar with implementing Ad Sales methodologies in a CRM- Essential knowledge about finance management- Understanding the unique business requirements of internal users, and translating / presenting those needs into a compelling vision and roadmap- Solid oral, written, presentation and interpersonal communication and relationship skills- Willing and able to travel occasionally Preferred Qualifications- Experience working with international teams across timezones- Ad tech experience in addition to CRM a huge advantage