Azure Lead Engineer
Rackspace Technology
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 21 ساعات
source : Drjobs.ae

KeyAccountabilities

  • Provide Fanatical Support™ for Rackers andcustomers
  • Act as a consultative resource forcustomers to assist them in achieving their businessobjectives
  • Drive the adoption of Cloudtechnologies for the benefit of the customer
  • Pro-actively seek opportunities to improvecustomer’s solution architecture and operation
  • Manage and oversee migrations of customers solutions toCloud
  • Ensure appropriate technicaldocumentation is in place for customer solutions
  • Provide strategic and operational guidance that willallow customers to continually optimise their Cloud environments toachieve their business goals and maximise return oninvestments
  • Help customers transition theirapplications into the cloud through detailed planning and migrationsupport for moving legacy application portfolios toCloud
  • Drive strong customer satisfaction (NPS)through Fanatical Support
  • Own issues, andescalations and drive collaboration with other teams to find speedyresolutions
  • PERSONSPECIFICATION

  • Customer obsessed works vigorously to earnand keep customers trust, and an ability to continually anticipateand meet their needs
  • A blend of commercial andoperational acumen
  • Experience in owning ofaccount planning activities, service improvement or businessdevelopment activity
  • Versatile and able tothrive in a hyper-growth environment
  • Operateswell in an environment of rapid change and comfortable operatingwith autonomy
  • Experience of influencingleaders and presenting to external customers
  • History of strong negotiation skills withcustomers
  • بلغ عن هذه الوظيفة
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