Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Ensure proper cleaning of linen, terry and guest clothing itemsand uniforms. To obtained the highest possible and balanced Brand Standardaudit certification and departmental productivity.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW MarriottMarquis Hotel Dubai
Number of Direct Reports - 0
Titles of Direct Reports n / a
Worked in a laundry before
Skills and Knowledge
Good oral and written communicationskills in English
Able to get on well with people frommany different backgrounds
Able to work under pressure at times
Able to do shift work
Has knowledge of different chemicalsand fabrics
Balanced Scorecard Results : Implements strategies and executesactivities to drive and continuously improve financial results, guestsatisfaction, and human capital index and market share.
Ensuring his / her uniform and name tagare worn as per hotel standard.
Proper sorting and tagging of guestclothes
Using equipment Flat presser,washing machine, dryers and dry clean machine
Wash and dry guest clothes
Pressing of guest clothes
Using correct chemicals
Delivering of guest clothes to guestrooms
Attending daily briefings anddepartmental meetings
Maintaining the cleanliness of workarea
Arranging and organizing the laundryand linen store rooms
Inspect cleanliness of articles removed from thewasher, dryer, or dry cleaning machines and place in clean linen carts.
Set dryers to designated times and temperaturesbased on fabrics contained in load.
Remove articles from dryer when cycle is complete.
Remove lint and debris from dryer screens, drycleaning filters, and drain trap after each load.
Fold cleaned articles into designated size, eitherby hand or using folding machine.
Operate washing and dry cleaning machinery inaccordance with company standards.
To be aware of Health and safety regulations
Safety and Security
Report work related accidents, or other injuriesimmediately upon occurrence to manager / supervisor.
Follow company and department safety and securitypolicies and procedures to ensure a clean, safe, and secure environment.
Follow Hazardous Material Management Programprocedures for handling and disposing of chemicals, fertilizer, pesticides,blood borne pathogens, etc.
including using Material Safety Data Sheets(MSDS).
Use proper equipment, wear appropriate personalprotective clothing (PPE), and employ correct
Follow property specific procedures for handlingemergency situations (e.g., evacuations, medical emergencies, naturaldisasters).
Complete appropriate safety training andcertifications to perform work tasks.
Notify Loss Prevention / Security of any guestreports of theft.
Policies and Procedures
Follow company, hotel and department policies andprocedures.
Follows Marriott International Hotels LimitedRegional Office policies and procedures
Protect the privacy and security of guests andcoworkers.
Maintain confidentiality of proprietary materialsand information.
Ensure uniform, nametags, and personal appearanceare clean, hygienic, professional and in compliance with company policies andprocedures.
Protect company tools, equipment, machines, orother assets in accordance with company policies and procedures.
Perform other reasonable job duties as requestedby Supervisors and Management.
Working hours as required to do your job butnormally not less than 48 hours per week.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assist other employees to ensure proper coverageand prompt guest service.
Anticipate guests' service needs, including askingquestions of guests to better understand their needs and watching / listening toguest preferences and acting on them whenever possible.
Address guests' service needs in a professional,positive, and timely manner.
Engage guests in conversation regarding theirstay, property services, and area attractions / offerings.
Thank guests with genuine appreciation and providea fond farewell.
Welcome and acknowledge each and every guest witha smile, eye contact, and a friendly verbal greeting, using the guest's namewhen possible.
Supply guests / residents with directions andinformation regarding property amenities, services, and hours of operation, andlocal areas of interest and activities.
Answer telephones using appropriate etiquetteincluding answering the phone within 3 rings, answering with a smile in one'svoice, using the callers' name, transferring calls to appropriateperson / department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear,appropriate and professional language.
Talk with and listen to other employees toeffectively exchange information.
Working with Others
Support all co-workers and treat them with dignityand respect.
Handle sensitive issues with employees and / orguests with tact, respect, diplomacy, and confidentiality. Develop and maintainpositive and productive working relationships with other employees anddepartments.
Partner with and assist others to promote anenvironment of teamwork and achieve common goals.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations andstandards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information usingcomputers and / or point of sale systems.
Stand, sit, or walk for an extended period of timeor for an entire work shift.
Read and visually verify information in a varietyof formats (e.g., small print).
Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.
MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture.