Customer Sales Support
Q Jobs
UAE,Dubai,Dubai
منذ 5 يوم
source : Drjobs.ae

A. Manage account from prospection stage tocustomer care

Assist outside sales by receiving andhandling enquiries from prospect and customers

Assistoutside sales with punctual visits to customer wheneverneeded

Manage relationship of existing key accountswith sales personal.

Provide quotations to thecustomer

Gather & issue requirements fromcustomer, such as KPI reporting, invoicing needs

Fillup and amend customer profile within Concerto & amend asrequired

Maintaining rates validity withcustomers

Ultimately in charge to gather requirementsfrom a customer and sale commitment before transmission to MiddleOffice

B. Handle Quotations / SOP and transfer toCustomer Operation Support

In charge of replying to thecustomer with a quotation within a limited timeframe

Ensure quotation reminders and follow up feedback to thecustomer

For validated quotes, participate in theset-up of customer's accounts as per countryprocedures

Establish SOPs as per customer'sneeds

Ensure SOPs are transferred upon strictvalidation by Customer Operation Support (COS)

C.Monitor customer satisfaction experience and Bollor? Logisticsperformance

Review of Bollor? Logistics commitmentswith customer and act upon found gaps

Monitor ourperformance vs contractual commitment and take action whereneeded

D. Ensure resolution of complains

Handle resolution of complaints through further investigation withconcerned parties

Skills

Bachelor degree orequivalent in a relevant field

2-3 year experience withinternational exposure in logistic company

StrongOperational Knowledge of both air and sea freight

Proficient in Excel and PowerPoint

Excellentcommunication skills (Fluent in English. French and / or Arabic are aplus.)

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