IT System Administrator
Alef Education
Abu Dhabi, Abu Dhabi, AE
منذ 6 يوم
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IT System Administrator

Alef Education Abu Dhabi, Emirate of Abu Dhabi

The IT System Administrator works with teams of specialists, project managers, product & technology to support and maintain administrative responsibilities for various systems.

The role also supports system enhancement processes in terms of usability, relevance, production quality, and learner engagement.

Key Responsibilities

Manage user data and access in systems to ensure our customers and employees maintain a productive, high quality, product experience.

Administration of Alef Platform to enable user access to systems

Ensure all required data is provisioned on Alef platform to enable internal and external client access

Regularly communicate with Product team to ensure administration capabilities on Alef Platform reflect requirements

Develop documentations for Admin journey in line with Product team

Perform regular audits to ensure policy compliance

Support continuous improvement and testing of systems to ensure high quality product delivery for all end-users.

Verify functionality and continued improvement of in-house developed applications

Use existing APIs to develop applications that can enhance efficient use of resources

Implement automation solutions for manual process when required

Device Management

Manage inventories of end-user devices, ensuring financial efficiency of inventories and high quality experience for our end-users

Ability to use MDM tools to properly maintain and manage devices

Ensure industry standard practices and internal policy compliance for managing devices

Coordinate with internal teams to ensure smooth operation of devices within & out of Schools.

Google Workspace administration

Manage all Google workspace administration duties, ensuring our customers and employees maintain a productive, high quality, product experience with our Google based systems.

Create and manage user accounts, groups and permissions

Manage policy settings as per industry standards

Coordinate, support, implement projects that require assistance in Google Workspace tools, classroom management software and other software

IT Support Operations

Support the continued improvement and development of IT operations and services to enable achievement of division and department goals.

Ensure proper documentation of work, guidelines, and policies, recommending needs and opportunities for improvement as they are observed

Provide training and support on all systems applications as requested

Resolve all tickets related to assigned systems according to guidelines

Adhere to ITSM best practices and processes, recommending needs and opportunities for improvement as they are observed

Support overall team achievement of SLA targets for all tickets

Education, Experience and Required Skills

Education

Bachelor degree in computer science or related field

Google Workspace administrator certification is an advantage

Experience

3 years of relevant experience using and maintaining LMS environments, device management and Google workspace

Experience working with teams to perform administration tasks and ensure policy compliance and best practice solutions are implemented

Technical Skills Required (Insert Level of Expertise Here)

Managing E-learning environments

Device Management

Technical troubleshooting

Knowledge of programming in any of the following languages Nodejs and / or Python

Experience using APIs to automate functionalities

Technical support and training

Leadership and Operational Skills Required

Working with cross-functional teams

Problem solving and analytical skills

Collaboration and communication skills

Rapid ticket system management & response

English proficiency required - verbally and in writing

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