Agent Information Technology Helpdesk
Atlantis
Dubai United Arab Emirates
منذ 6 يوم
source : HireeJobsGulf

Agent Information Technology Helpdesk 4533 At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life wonder and surprise where we seek to exceed our guests expectations at every possible turn Atlantis Dubai is an iconic entertainment destination comprised of two worldclass resorts Atlantis The Palm and Atlantis The Royal offering an unbeatable opportunity for you to grow and develop in your career With a sense of exhilaration and discovery we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures Whether we are designing a couple s retreat or serving the extraordinary in one of our awardwinning celebrity chef restaurants we approach everything with imagination to spark a sense of courage inspiration and innovation This is not simply our job it s our passion About the role The IT Helpdesk Agent is responsible for the day to day service delivery and operations of the IT Service Desk support function and responsible for the delivery of consistent IT support services to the business Provides first level of support and logging of all IT related service requests and incidents for both Atlantis The Palm and The Royal Atlantis You will assist the hotel Guests and employees on first level 24 x 7 IT support and will be responsible for Incident Management logging resolution escalation and monitoring calls logged You will ensure all calls are registered in the Service Desk system and comply with our standard procedures as well as actively promote the IT Support function to customers and management within the organization encouraging users to register their requests and issue with the IT Service Desk About you Ideally we d like you to have a Diploma in Computer Science or similar with an understanding of IT processes and administrative tasks Strong knowledge and practical experience of application support across hospitality solutions Other desirable skills qualifications Skills Experience Educational Requirements Understand IT process and administrative tasks IT service delivery and ITIL Framework At least 1 years experience working in a role with exposure to related businesses and processes Administrative Writing Skills Microsoft Office Skills Organization Analyzing Information Professionalism and Problem Solving Ability to work under pressure and multi task Qualifications Certifications Certification in ITIL v4 would be an added benefit Diploma in Computer Science or related field would be an advantage Any Microsoft Certification or equivariant Join a team that is adventurous creative warmhearted and extroverted We believe in making our guests happy beyond anything they have ever imagined We wow them at every turn and create memories that will last a lifetime You will be at the heart of this vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories

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