About the Role You assist the Shopping Experience Manager in controlling and managing the execution of pre-determined tasks within the Customer Service Department.
You monitor and control day to day job tasks and ensure service performance standards. You manage the daily reporting of problems areas and to highlight specifics to the SE Manager.
You also ensure smooth inter-departmental interaction and effectively manage and motivate co workers towards achievement of work objectives.
Key Specific Accountabilities Customers My priority is to give our customers a positive shopping experience by ensuring : Our store is efficiently equipped at all the times throughout the day Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer) Customer guidance is in place to ensure an easy customer flow Ensure the waiting time and queuing policy are maintained as per bench mark Co-workers are ready and available to help customers To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers Spending my working time on the shop floor, supporting the co-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits.
Passing the customer feedback to my Senior in order to improve our services Knowledge about competitors and local market People Management and Development : Through my own example, I actively work to secure the IKEA Values Communicate with the co-worker and customers in a friendly and engaged manner I ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully Ensures that the co-workers are trained in their job and are able to give the right information’s to our customers Ensure that the co-worker are providing an excellent customer service and acknowledge the customers To keep a high communication level with the teams members and co-workers so they can perform their roles effectively One on one meeting on weekly basis with the co-workers to provide feedback Financial : To ensure that all co-workers are aware of our targets sales, services and EBP’s Find for more effective ways of working in order reduce costs Ensure that all department SOP are shared with the co-workers Job Details Posted Date : 2021-10-26Job Location : Dubai, United Arab EmiratesJob Role : Customer Service and Call CenterCompany Industry : Accounting Preferred Candidate Career Level : ManagementNationality : United Arab Emirates