Technical Account Manager - MENA - Dubai - Urgent Position
Job Type : Full Time
We are looking for an ambitious Technical Account Manager - MENA - Dubai to join our all-star team at UrbanPiper Technology in Dubai.
Growing your career as a Full Time Technical Account Manager - MENA - Dubai is a great opportunity to develop relevant skills.
If you are strong in teamwork, people management and have the right experience for the job, then apply for the position of Technical Account Manager - MENA - Dubai at UrbanPiper Technology today!
Dubai, Dubai Work Type : Full Time
UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our
offering restaurants can manage / automate their online presence be it on their own
websites / apps or any of the leading food delivery platforms Zomato, Swiggy, Amazon Foods,
Deliveroo, Talabat, Hunger Station, Jahez, etc. in the simplest manner.
At present, we are processing nearly 3 million transactions every month and partnered with
12,000+ restaurants across India and the Middle-East. The most defining aspects of our work
are related to consistency, reliability, scalability, and agility. We make use of a wide variety of
technologies and process significantly large amounts of data on a daily basis.
We make use of a wide variety of technologies and process significantly large amounts of data
on a daily basis. UrbanPiper Account Management team is responsible for ensuring the success
of the customers.
This role is responsible for managing deliverables for key customer accounts live on UrbanPiper
platform to ensure the highest levels of customer satisfaction. The ideal candidate will be
skilled in building strong customer relationships, passionate about product technology, have
exceptional communication skills, and a passion for contributing to great customer experience.
You will :
Develop and nurture an in-depth understanding of the product suite offered to clients
Work with different internal and external teams and stakeholders to streamline merchant
Establish and sustain strong relationships with clients and strive towards enhancing
their overall operational and business performance
Work closely with Customer Support to facilitate issue resolution, identify patterns in
operational challenges and drive measures for issue reduction
Coordinate and engage with multiple stakeholders within the client’s organization (IT,
Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address
operational and business requirements
Facilitate discussions and drive for adoption of client's feature requirements; analyze
and collaborate with internal and external teams with the aim to enhance client’s
experience with the products and services offered
Contribute towards the team's functional growth and efficiency by identifying areas to
streamline internal processes, contributing towards documentation and nurturing
We are looking for someone who has :
2 years prior experience in Customer Success / Account Management / Strategy or
Relationship Management (SaaS experience preferred)
Strong language proficiency - English (Verbal and Written)
Passion for delivering customer success, with a strong interest in taking ownership,
advocating for clients and delivering long term value
Strong interpersonal skills and ability to collaborate and communicate with various
cross-functional teams to provide business and tech solutions
Ability to analyze and imbibe information on new products, tools, and technology
An ability to clearly and tactfully articulate problems and resolutions
Proficiency with Microsoft Office, G-Suite and other related tools
Nice to haves :
Previous experience in a fast-paced and dynamic work environment
Experience working in the F&B ecosystem
Brief understanding of API integration
Experience with CSM, Github, Postman, and Kibana
Company Benefits :
Company offers great benefits
Opportunities to grow
How to get there? View similar Customer Service / Guest Services jobs below
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