Commercial Account Administrator
Giesecke+Devrient Currency Technology FZE
Dubai, AE
منذ 2 يوم

I’m proud of what we do : Our banknotes are the most secure works of art in the world.

Scope and Purpose :

  • Sales administration / sales order processing through the whole order-to-cash process.
  • Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers).
  • Escalate promptly to the Area Sales Manager when support is required.

  • Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department
  • Work together and support the Area Sales Manager to achieve team targets.
  • Provide accurate reporting of numbers on a bi-weekly basis to monitor sales progress and targets using Sales Force.
  • Key Result Areas & Responsibilities :

  • Supporting the Area Sales Managers and the other departments such as Project Management, Finance, Legal and Service in achieving the group’s targets and objectives
  • Generate customer quotations and prepare tender documents based on quotations from internal and external suppliers
  • Initiate and manage external party purchase orders and monitor committed delivery times.
  • Manage order confirmation, bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues
  • Assist and attend to customer demands and requirements through verbal and written correspondence
  • Handling of orders internally and externally (SAP system, suppliers, freight forwarders, etc.)
  • Invoicing and follow-up of outstanding payments
  • Monitor customer’s credit limits
  • Communicate and report in timely manner the order, project delivery status, including spare parts deliveries to the Area Sales Manager.
  • Escalate to the Sales Operations team any issues related to supply chain or project delivery which can affect the execution and the revenues.

  • Consolidate technical and financial information including costing from all departments and be responsible to get the approval for any bids or quotations.
  • Escalate to the Area Sales Manager promptly if any delays or information are missing during this process.

  • Daily, weekly, and monthly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income.
  • Participate into bi-weekly sales team meetings and represent Area Sales Managers whilst they are travelling.
  • Timely creation of warranty or service contracts in CRM Service and coordination with Service for the required spare parts under warranty and for any preventive maintenance visits.
  • Accurate booking of free-of-cost spare parts in SAP.
  • Job Requirements :

  • Minimum 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and / or Africa region.
  • General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint
  • Proficient knowledge using Salesforce
  • Excellent communication and presentation skills
  • Advanced business related degree will be an advantage
  • Fluency in written and spoken English is mandatory
  • Fluency in written and spoken French will be an advantage
  • Fluency in written and spoken Arabic will be an advantage
  • We are looking forward to receiving your application!

    Giesecke+Devrient Currency Technology FZE B1, Dubai Digital Park, Dubai Silicon Oasis www.gi-de.com / en / ae / currency-technology / career / CT meeting mf Our banknotes are the most secure works of art in I’m proud of what we do :

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