Reservations Agent
Waldorf Astoria Hotels & Resorts
Ras Al Khaimah, UAE
منذ 4 يوم
source : Drjobs.ae

A Reservations Agent will serve as the maincontact for room reservations at the hotel; and therefore, mustoffer an excellent service and influence the Guest decision to stayat the property.

What will I be doing?

As a Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs.

Specifically, a Reservations Agent willperform the following tasks to the highest standards :

  • Convert, quickly, inquiries into contractedbusiness
  • Respond, positively, to salesinquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner,including ensuring all reservations are completed accurately and tothe Guest's expectation
  • Provide promptand efficient service while maintaining the hotels brandstandards
  • What are we lookingfor?

    A Reservations Agent serving Hilton brands is alwaysworking on behalf of our Guests and working with other TeamMembers. To successfully fill this role, you should maintain theattitude, behaviours, skills, and values that follow :

  • A passion for delivering great customerservice
  • A highly professional telephone mannerand excellent communication skills
  • Outstandingadministration and organizational skills
  • Intermediate computer proficiency
  • It would be advantageous in this position for you todemonstrate the following capabilities and distinctions :

  • Previous experience in a Reservationsenvironment
  • Tertiary qualifications, or othercollegiate-level degree
  • What will itbe like to work for Waldorf Astoria Hotels &Resorts?

    Waldorf Astoria provides guests the exceptionalenvironment and the personalised attention of True Waldorf Servicethat creates a singular experience.

    If you understand the value ofpersonalised attention and know how to treat even the mostextraordinarily different experiences with the same rich level ofcustomer service, you may just be the person we are lookingfor!

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