Service Sales Engineer - Otis UAE
UTC Building and Industrial Systems,
Dubai
منذ 1 يوم
source : Wisdom Jobs

The successful candidate will be responsible for marketing and sales of service contracts for elevators escalators moving walks primarily OTIS for the geographical area assigned sales of repairs refurbishment modernization packages and other services offered by the company He she will prepare necessary estimates approved by the Service Manager Branch Manager and quotations required for various service sales activities in line with the Environment Health Safety Policies as Legal Quality Management standards procedures The Service Sales Engineer will directly report to the Service Sales Manager Branch Manager and will be performing the functions as briefly outlined in the following duties Develop a strong relationship with customers by ensuring regular contact and an understanding of the customer s needs Reinforce relationship with existing customers and develop new customers Complete all duties and responsibilities in a professional and timely fashion to ensure customer satisfaction All activities should be in strict compliance to the quality procedures ISO policies legal ethics policies and EHS policies of the company On completion of the FOS prepare maintenance proposals Negotiate and finalize maintenance agreements based on the price guidelines and approval of Service Manager Ensure timely renewal of maintenance contracts with increase in price where possible Ensure that outstanding pending contracts are resolved in a timely manner Follow up with the requirements of all contracts including SPL-

special contracts to ensure they are actioned by finance and service operation as necessary Prepare maintenance contract proposal for lost units and actively pursue it to achieve maximum recovery In coordination with the Service operation prepare estimation and issue quotations for additional repairs up-

gradating of lifts and modernization Follow up with the customer and close the sale which is mutually beneficial to the customer and the company Maintain and update the maintenance contracts database in MIS system and provide periodic reports from this and other relevant sources to show the latest status of all contract activity Update all information as and when required Coordinate with the finance department and the Collectors for timely collection of payments Monitor the late nonpayment of money due and report periodically to the Service Manager Meet or exceed planned targets on conversion renewals recovery repairs etc Conduct MFA for the customers assigned Any other duties as directed by the Service Manager Branch Manager which will help to improve the procedures or business activities of OTIS LLC in the field of service and repairs

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