Customer Sales Advisor Global Contact Centre
Jumeirah Group
UAE,Dubai,Dubai
منذ 2 يوم
source : Drjobs.ae

About theJob :

An opportunity has arisen inCentral Reservation as a Customer Sales Advisor Jumeirah Group& Corporate for a highly motivated and hard workingindividual.

The purposes of this position is to be responsible forthe timely and accurately handling of high volumes of reservationrequests through different channels such as telephone and email.

You will also be required to drive and deliver your own performancein line with Jumeirah objectives for revenue, quality and customerservice.

Your key duties will include :

  • Represent and champion the Jumeirah Brand bydisplaying all Hallmarks and promoting the business values in allinteractions
  • Proactively promote allproperties and services within the Jumeirah portfolio in afriendly, professional and efficient manner upselling whereappropriate to achieve all revenue objectives
  • Achieve targets set by Jumeirah for revenue, quality andcustomer service standards
  • Proactively handleand resolve customer queries and escalations through all telephoneand email channels
  • Maintain the integrity andaccuracy of Jumeirah customer data base following Jumeirahstandards
  • Provide timely, accurate anddetailed communication to any customer or partner regarding anyenquiries
  • Take ownership and keep up to datewith information and training required to complete roleeffectively
  • Actively drive and work towardsown Individual Performance Objectives
  • Activelydemonstrate and comply with Jumeirah IT security and compliancepolicy
  • Any other duties as may reasonably berequested by the management.
  • About you :

    The idealcandidate for this position will have the following experience andqualifications :

  • Must have auniversity degree and at least 12 months experience in in acustomer service role preferably a contact center.
  • Must able to communicate effectively in English,Additional languages are desirable (especially Arabic, Russian,Mandarin, German, French).
  • You will becomputer literate (Opera, Excel, Word) and a team player. You willapproaching new tasks enthusiastically, thinks for self and takesresponsibility for his / her actions, easily establishes anddevelops or maintains effective relationships.
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