Front Office Shift Leader
Accor
Abu Dhabi, UNITED ARAB EMIRATES
منذ 6 يوم
source : Wizbii

Key tasks

  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
  • Takes into account and anticipates guests' needs
  • Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
  • Conveys the brand and hotel image through his / her irreproachable attitude
  • Carry out and supervise all operations concerning guest arrival and departure in compliance with internal procedures according to Novotel & Adagio standards
  • Inform guests about the formalities, any special conditions relating to their stay and the services available
  • Maintain an up to date knowledge of the hotel and local services
  • Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
  • Ensure that guest documentation and information are available and up-to-date
  • Using computerized front office systems, process accounts from check-in through to check-out, ensuring accurate postings of all incidental charges
  • Receives payments by cash, cheque, credit card or account, adhering to the Novotel & Adagio Credit Policy at all times
  • Ensure that the pricing policy and internal audit procedures are duly applied
  • Pass on information as necessary to other related departments and to other members of the front-office team, maintain effective communication with all departments to ensure smooth service delivery
  • Keep track of the standard of services delivered, based on guest comments and quality audits
  • Update and check that information in the directory and e-directory is up-to-date
  • Report for duty punctually wearing the correct uniform and name tag
  • Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
  • Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
  • Comply with local legislation as required
  • Respond to any changes in the department as dictated by the needs of the hotel
  • Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs
  • Attend training and meetings as and when required
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب