Guest Service Agent - CID
Sharjah, Northern UAE, United Arab Emirates
منذ 6 يوم

Job 24

Job Fixed-term contract : Yes Duration of fixed-term contract (in months) : 24 Status Full Time Anticipated Start Date 16-07-2019


Jocelyn Lapure H9788-HR


Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English


Essential and optional requirements

Essential Requirements :

Desired candidate should have a minimum of 2 years’ experience as Guest Service Agent - CID role for Hotel Industry.

Must be computer literate with effective communication skills and an excellent command of written and spoken English, Arabic Speaker will be an advantage.

Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.

The ideal candidate will be a hands-on professional with a passion for service quality and excellence.

Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.


  • To make sure that all guest in house are registered in the CID system
  • To be the hotel contact person with the CID department
  • Ensure that NO discrepancy is found between Opera and CID system. In case of any must be explained to the DM or FOM
  • Maintain a record of your shift entry in your logbook
  • Ensure a smooth takeover and handover
  • Ensure that the FO system is up to date during your shift
  • Be able to assist any CID officer in case of inspection
  • Ensure that any message sent by the Dubai police is well communicated to hotel concerned department
  • Keeping the DM and hotel security aware in case of any suspicions
  • Ensue that all guest ID’s are accepted by the Sharjah police ( Passport, UAE DL, Labour card , GCC ID only for GCC nationals , UN passport)
  • Ensure that FO staff are always updated if new instruction received from Sharjah Police
  • To be fully aware and conversant of ISO 14001 policies and procedures and is responsible to integrate them in the day to day operation
  • At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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