Job Role : Head Of Operations
Toholistically and effectively manage the Group Operations (includingCentral Operations, Retail Assets Center, Trade Finance Operations,Treasury Investments & Securities Operations).
To enhance the operational systems, business processesand policies, control to support operations management.
Key RoleResponsibilities :
Management of overall function ofOperations (Central Operations, Trade Finance Operations, RetailAssets Center, Treasury, Investments and Securities Operations)including :
Ensure that theoperations functions of the company are run effectively andefficiently so that each operational division performs in termswith their strategic plan, developmental plan and operational planobjectives.
Build, implement, maintain andmanage an effective system of controls throughout the OperationsUnit covering non-financial as well as financialcontrols.
Ensure that operating objectives andstandards of performance are owned by management as well asemployees.
Oversee all the daily activitiesand duties performed by the different units.
Define Turnaround Time (TAT) with consultation of keystakeholders and install tools to monitor performance, with the aimto meet the internal and external customer’sexpectations.
Ensure that appropriatestandards of conduct are established and complied with.
Set the operations yearly budget and non-financialtargets, agreeing it with GCOO, and work towards fulfillingit.
Act as per delegated authorities andescalate issues as appropriate.
Improveprocesses and policies in support of organizational goals.Formulate and implement department and organizational policies andprocedures to maximize output.
Monitor adherence to rules,regulations and procedures.
Actively andcontinuously work towards operational excellence.
Close all Audit & Compliance issues pertaining toOperations Units and works towards less Audit & ComplianceObservations.
Contribute towards theachievement of company’s strategic and operationalobjectives.
Build and lead aneffective and cohesive Operations Management team.
Act as the operations change management catalyst, drivingpositive change among subordinates
Manageorganizational structure, modifications and selection of new teammembers.
To contribute to thecompany’s Talent Management processes, supporting staffwith identified potential to realize and achieve their fullpotential within the company.
In consultationwith HR implement effective succession planning, people management,development, recruitment, and retention strategies for theOperations Unit.
Manage performance reviewsand professional development plans for team.
To provideprofessional leadership to all levels throughout thecompany
Manage relationships with externalservice / resource providers
Attendance Punctuality Code of Conduct Policy ofSecrecy General cleanliness As per HRpolicy
To perform any other task asassigned by the GCOO.
DesiredSkills and Experience
Strong Financial Banking Operationsunderstanding.
Knowledge for IT systemdevelopment and changes.
Leadership andmanagement abilities to oversee the firm.
Skills and ability to identify issues, formulateopinions, make conclusions and recommend solutions.
Strong process and planning orientation.
Goal-oriented, task driven.
Designsefficient systems, seeks productivity.
Logicalapproach to identifying and evaluating issues and problemsolving.
Able to see the big picture and planout details.
Ability to understand &read legal documents.