JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
top : 0px; margin-bottom : 0px;">
Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.
g., blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
and maintain cleanliness of workstation at all times. Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Minimum of 2-year experience of a similar position within a five star hotel
Minimum lifting 20 lbs.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Exposure to cleaning chemicals
Prolonged periods of standing and / or walking
Education or Certification
High School Diploma or equivalent
The following are specific responsibilities and contributions critical to the successful performance of the position :
Assign stations to servers and other restaurant personnel; assign sidework.
Conduct Menu Class.
Receive and seat guests following a rotation of stations.
Ensure assigned sidework is completed.
Ensure P.O.S. equipment is set properly and is in good working order.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Safety and Security :
Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention / Security of any guest reports of theft.
Policies and Procedures :
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations :
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.
g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions / offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests / residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others :
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance / Quality Improvement :
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks :
Enter and locate work-related information using computers and / or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.