Job Title Director Hospitality Urgent
Job Description Job Title AdminDescription We are hiring an energetic Director of IT - Hospitality to join our growing team at The First Group in Dubai.
Growing your career as a Full Time Director of IT - Hospitality is an awesome opportunity to develop exceptional skills.If you are strong in communication, problem-solving and have the right experience for the job, then apply for the position of Director of IT - Hospitality at The First Group today!Overview : Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services.
Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai.
We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description : Summary : Across The First Group Hotel and Restaurant divisions, the Director of IT - Hospitality is responsible for ensuring that all major applications, interfaces, and technology components operate smoothly.
Under the direction of the SVP of Technology, this role works independently and in close collaboration with vendors, subject matter experts, and stakeholders.
Managing a growing group of IT specialists, he or she provides strategic guidance and oversight for day-to-day operations, not being scared to jump in the trenches when needed.
Deliver consistent IT support services to the business to satisfy both internal customers and hotel guests. Identify and recommend new technology solutions to improve operational efficiencies throughout the Hotel and F&B portfolio.
Responsibilities : Strong knowledge and practical experience of hospitality solutions and integrations. For example - PMS (Opera, Protel etc), POS (Simphony, etc), CRS (Amadeus etc), Financials (SunSystems), Material Control (FMC), Telephone Systems Coordinate with business partners and develop strategies to implement various technology solutions effectively Liaise with department heads to gather requirements and determine deliverables according to business expectationsAdminister effective delivery of all technology projects within an appropriate budget and timeframe, providing regular feedback to the relevant stakeholdersIn collaboration with Senior Stakeholders and according to the business priorities and requirements, develop a practical roadmap and technology plan and ensure adherenceEvaluate and suggest new technologies and systems to improve operational efficiency, guest satisfaction and improved competitivenessMaintain knowledge on emerging trends and initiate appropriate decisions for various technologyAdminister maintenance, licensing and purchase of all information technology software systemsAnalyse all business objectives and recommend solutions to all technology investments across the Hotel and F&B divisionsEstablish, administer and maintain software and hardware installations that provide IT services to all departments across the portfolioManage Vendor / Partner relations for technology supplies and project implementations, as well as interfacing with the business stakeholders to completionEnsure Vendor / Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metricsEnsure that excellent customer service and communication is a hallmark of the IT departmentEnsure effective use of resources to provide a 24 / 7 1st & 2nd level support serviceNurture and coach the IT team on technology best practices, process improvement, problem solving, skills development, and stakeholder engagement.
Desired Skill & Expertise : Technical Capability : Strong technical skills with the ability to troubleshoot.Experience with Server StorageExperience with Ethernet networking, LAN / WAN network technologies, Wi-Fi, IP addressing, DHCP, DNS, VLAN and GRMS.
prior experience in managing a helpdesk Experience with virtualized computing environments including VMWare, FusionCube and HyperVisor Experience managing backup Solutions and Disaster RecoveryExperience with Audio & Video systems, IPTV and in-room technologiesHands on knowledge of Microsoft products and platforms, such as Office 365, Microsoft Windows server and desktop technology, Active Directory / Azure AD, SCCM, IIS, DNS and DHCPThorough understanding of IT security concepts and principlesSoft Skills : Excellent customer service skillsExcellent listening, oral and written communication skillsAbility to communicate with, present to and manage the expectations of Senior Stakeholders (SVP, CXO) within the organisationDetail oriented, self-motivated, and able to work independentlyExcellent organizational, problem solving and time management skillsMust exhibit highest levels of confidentialityMust be able to convey information and ideas clearly and to apply common sense understanding to carry out instructions furnished in written, oral or diagram formMust be able to evaluate and select among alternative courses of action quickly and accurately and work well in stressful, high-pressure situationsMust be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessityMust be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, Guests and VendorsAbility to respond to common inquiries or complaints from system users in a professional and friendly mannerUnderstands high-priority scenarios and acts accordinglyStrong administrative abilities and organizational skillsAbility to work under pressure, manage ambiguity, change and time constraintsVendor management experience ability to drive business value from partnersTeam playerEducation A bachelor's degree in computer science, or a related fieldCompany Benefits : Learning opportunities Advancement opportunities Advantageous package
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