VIP Hostess
Accor
Dubai, UAE
3d ago
source : Drjobs.ae

Th8 Dubai is a pre-opening 5* hotel, locatedat the Palm Jumeirah Island, inspired by the fashion, glamour andjet-set lifestyle of the cool white sands and art deco scene ofMiami Beach.

The hotel boasts of its direct beach access withuninterrupted views of the Palm, Dubai’s iconic skylineand the Arabian Sea that will provide an ultimate luxury experienceat the Palm Jumeirah.

The project has a total of 162 guest roomsand suites and 3 food beverage outlets with creative &unique concepts. In addition the hotel also features meetingfacilities covering over 200 square meters that can host a range ofevents from small corporate meetings, product launches and teambuilding activities to outdoor receptions and bespoke social eventsbeach and poolside.

Summary ofResponsibilities :

  • Check the reservationsystem and in-house guest information for the next mealperiod.
  • Notify the supervisor of any largegroup bookings or any reservations with special request, VIPetc..
  • Distribute reservations among allservers equally, informing them of all information necessary.Example, Birthdays, anniversaries, bill not to be taken to thetable or any other unusual requests.
  • All thereservations are allocated as per the floor plan.
  • Always answer the phone politely using a friendly toneand being informative.
  • The telephone must beanswered on a maximum of three rings.
  • If acustomer has any questions, it is her responsibility to answer themaccurately. Therefore, know your product and offerings.
  • You must have complete knowledge of all food andbeverage menus : The ingredients; the preparation; how items areserved and with what;
  • know your prices; know the promotions,special events etc..

  • Understand the Serverand runner tasks in the outlet and provide assistance asrequired.
  • Have a fair idea about generalinformation around the city.
  • To be aware ofall the policies and procedures in the Hotel.
  • The hostess is a very important part of YourRestaurant’s experience. Always remember you are thefirst and the last person the customer sees.
  • Therefore you aretheir first and last imp

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