Business Performance & Quality Analyst - Ecommerce & Last Mile Delivery
Aramex
Dubai, AE, United Arab Emirates
منذ 5 يوم

Principal Accountabilities :

  • Reporting :
  • o Ability to present and portray performance via analytical, data driven and scientific insights. (dashboards, presentations, analysis)

    o Lead the performance reporting for Ecommerce and last mile delivery. Point of contact for KPIs implementation and monitoring

    o Lead incident reporting, utilize SCAT standards for major shipping incidents.

    o Quick Adaptability to new Technologies. Play a major part is new dashboards deployment

  • Performance Dialogue :
  • o Lead the performance dialogue internally (mainly with express operations) in regards to the overall Aramex service performance.

    o Lead the performance dialogue externally, with customers, based on agreed Service Level Agreements, for above mentioned products.

    o Ability to present and portray performance via analytical, data driven and scientific insights. (dashboards, presentations, analysis)

    o Be very comfortable in a cross functional environment

    o Be able to work with senior stakeholders, question them and ensure they adopt best practices.

  • Process improvement :
  • o Drive operational excellence and efficiencies projects. Ability to deep dive into processes, identify bottlenecks, eliminate waste and pragmatically implement new ones having a cross functional approach.

    Expertise in process reengineering, process automation and change management. Lean six sigma is a plus.

    o Expertise in developing value stream maps, process maps, identify gaps and come up with solutions. Ability to develop efficient standard operating procedures across the organization.

    Demonstrate an understanding for process analysis and assessments as well as development of process flows and future state roadmaps.

    o Demonstrate strong knowledge of process improvement, business transformation and project management methodologies (such as Lean, Agile, Change Management etc.

    Ability to apply critical thinking skills and innovation to client engagements across various industries.

    Key Requirements :

  • Someone who could perform tasks in about one-third the time that most competent people think possible
  • Engineering / industrial engineering degree is a must.
  • The role will also require dealing with stations on regional level as well as directly with customers hence communication skills are key.
  • Ability to work independently with little supervision
  • Demonstrate strong knowledge of process improvement, business transformation and project management methodologies (such as Lean, Agile, Change Management etc.
  • Ability to apply critical thinking skills and innovation to client engagements across various industries.

  • Demonstrate a deep understanding of core business and finance processes such as Financial Reporting, Financial Analysis.
  • Proven track record of achieving excellence across regional Control Towers
  • Very analytical, data driven with strong engineering skills
  • Strong Express, Ecommerce & Last mile delivery knowledge
  • 2 Years Work Experience in Supply Chain / ecommerce
  • Process Improvement / Compliance Knowledge
  • Strong Problem Solving acumen
  • Adept knowledge of MS Office suite and presentation skills
  • Desire and ability to work in a fast-paced, high-growth, entrepreneurial environment
  • Excellent English Verbal & Written skills
  • Company Overview :

    Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers.

    Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA.

    We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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