Guest Relations [BAA].Manager

Jumeirah Group

Dubai, United Arab Emirates

منذ 21 يوم

source : hosco

About Jumeirah & the Hotel :

BURJ AL ARAB

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’.

Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel.

Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers;

use of the hotel’s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning views of the Arabian Gulf.

About the Job :

An opportunity has arisen for a Guest Relations Manager to join the Guest Relations Department in Burj Al Arab. The main duties and responsibilities of this role :

Main Guest Contact, Supervise and ensure the quality of service and excellence toward our guest from the reservation to the departure.

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then be pro-active, adding personal recommendations and touches to achieve maximum customer satisfaction and enhance guest experiences while complying with all Jumeirah policies.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;

resolves customer complaints; assists customers in all inquiries in connection with hotel services.

Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews.

Disciplines staff as needed.

Developing new programs and ideas to improve the guest satisfaction i.e. children’s program, Amenity program.

Works closely with Housekeeping, Laundry, Greeting Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of in house guests, arrivals and departures.

Works harmoniously and professionally with co-workers and supervisor

Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

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Relationship Manager

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