Helpdesk Adminstrator
Reliant HR Consultancy.
منذ 3 يوم
source : Wisdom Jobs

Our Client in Dubai is looking for a Help Desk Administrator Call Centre Agent Call Centre Representative for their Dubai Operations He will work as a flexible part of the team taking responsibility for all inbound outbound calls and will manage the calls by effectively listening to customers queries and concerns Call Centre Agent will answer customer queries about Company s products and try to resolve complaints they may have following the set policies procedures Relevant Experience 2-

3 years in Customer Service handling customer queries and complaints 1 Answer inbound calls and respond to emails 2 Handle customer inquiries both telephonically and by email 3 Research required information using available resources 4 Identify and escalate priority issues 5 Obtain and Manage possible customer leads 6 Maintain customer potential customer data bases 7 Maintains high quality customer service 8 Follow up customer calls where necessary 9 Document all call information according to standard operating procedures 10 Deliver prepared sales scripts to persuade potential customers to purchase an Company product or service 11 Ensure that both an appropriate and adequate investigation takes place in all cases This includes the recording of all communications between the various departments on the system 12 Aid the Customer Service Department in ensuring that all relevant standards with organization s policy and procedures are met 13 From time to time Call Centre Agent will be required to assist on projects 14 Take responsibility for necessary assignment to relevant departments with relevant customer complaintsProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Reliant HR Consultancy We are pleased to introduce Hr Reliant Consultant as a Dubai UAE based Placement Consultancy Firm established in the year 2011 engaged in offering solutions for Man Power Recruitment Head Hunting Placement Consultancy and Campus Placement Committed to our slogan We Help You Maintain Your Human Resources we strive to search talented professionals who contribute to the success of the company

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