Customer Service Agent Chauffeur Drive Services
Transguard Workforce Solutions
UAE,Dubai,Dubai
منذ 2 ساعات
source : Drjobs.ae

Responsibility

To support Chauffeur-drive services

Provide excellent customer service

Assist Business class passengers throughout from the counters to the drop-off / pick-up point where the chauffeur will be present

Extremely well-groomed attire

Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighborhood, news, etc.)

Manage passenger baggage handling as required

Report any problems / concerns with vehicle availability to the team leader.

Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

Fluent in speaking, reading and writing English, Arabic, and Hindi. Additional languages German, Chinese, French speaking would be an advantage

Technical

Candidate should have good communication skills

Should have basic computer skills

Good excel skills

Good use of software like TCC systems

Soft Skills

Minimum English Language Level 4 (by Transguard Group Standards)

Candidate should be very confident

Cultural Awareness

Customer Service Skills

Decision-making

Drug & Alcohol Awareness

Environmental Awareness

Hierarchy and Responsibility Recognition

How to Greet Customers

Incident & Accident Reporting

Interpersonal Communication Skills

Managing Personal Performance

Personal presentation (grooming)

Problem-solving

Providing and dealing with feedback / complaints

Service Excellence

Teamwork and collaboration

Time Management

Should have 2 years of experience in a similar poi

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بريدي الالكتروني
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