Cluster General Manager
Wyndham Hotels & Resorts
منذ 3 يوم

The Wyndham Hotels & Resorts is now seeking a Cluster General Manager to join our team at Wyndham Hotel in Dubai, UAE.


The Cluster General Manager (Cluster GM) will strategically lead the property (in conjunction with the HOD’s on property).


The Cluster GM will work with the HOD’s to ensure the successful delivery of the individual departmental plans as they fit within the overall business strategy.

The Cluster GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development.

Leading by example, to ensure the team always look to Do the Right Thing’.


Cluster GM will define and execute a detailed strategic budget plan for the property.

This will also include setting performance targets, complying with all policies, processes and procedures as well as defining the infrastructure of the hotel.

The Cluster GM will focus to develop the awareness of the hotel within the city, region and country, to help the Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, attendance to key exhibitions.

Furthermore, he / she will build daily an excellent relationship with owners, protecting the assets and be the Ambassador of the WH&R Management team.


  • The Cluster GM will be accountable for the overall success and performance of the hotel;
  • Including the delivery of sales, the continuous improvement of the RevPAR whilst delivering exceptional guest service and quality.

    Including the measurement of the overall performance based on KPI’s and precise goals from the Hotel Management Incentive Plan and all WH&R functional audits

    Including the profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.


    As the guardian and protector of the Wyndham brand, the CLUSTER GM will launch and follow up all the Wyndham brand standards.

    He / she will be the guarantor to implement all Wyndham tools.

    With the HOD’s, he / she will roll out the associate training and Operating Standards, SOP’s in order to provide service excellence and high performance, fitting with the high standards expected Leverage the strength of the World’s Largest Hotel Company’, to deliver results with the Wyndham Rewards loyalty program.


    The Cluster GM will ensure that all associates through their HOD’s are identified, recruited according to the Count On Me!’ philosophy and are fully lead and coached in this culture.

    The Cluster GM will daily focus on the development of this Count On Me!’ service culture as a fundamental part of the operational strategy.

  • Team player
  • Strategic planning and decision making
  • Commercial acumen
  • Quality orientation and attention to detail
  • Analysis
  • Attention to detail
  • Self-starter
  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s WeCom! Service culture to be responsive, respectful and deliver a great experience.


  • Bachelor’s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
  • and / or profound industry experience as Cluster General Manager as per below.

  • Broad international experience as a Cluster General Manager in branded international 4 and / or 5 star hotels - 5 years minimum
  • Previous international working experience ideally in two regions like GCC region is highly desirable.
  • Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&L statement
  • Significant experience of managing people including large, complex and multi-national teams as well as strong understanding of F&B.
  • Understanding of uniform systems of accounts used for hotels.
  • A strong sense of commerciality and financial acumen
  • Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

    Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.

    We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

    Job Location : Wyndham hotel, Plot 3 Deira Waterfront, Dubai, Dubai N / A

    Employment Status : Full-time

    Employment Disclaimer

    In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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