Incident Management Engineer
Vodacom
Middle East
منذ 3 يوم

Ascertain sustainable solutions withinthe frame work of Incident management process. Also the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.

Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.

Troubleshoot and Isolate Problems on different Vodafone Germany Products not limited to Company Net, Internet Business, Internationaland National Carrier.

Solve the Incident within the comply SLAand meet theagreed KPI

Deal with different Internal Competence Teams,Carriers and 3rd Partiesto solve the ticket when needed to solve the ticket within SLA .

Work on Shift basis 24*7 including weekends and public on rotational basis.

  • Basic IPand Voice knowledge / Experiencein the area ofRouting ,Switching, TCP / IP,DSLand ISDN
  • Good knowledge of Vodafone fixed, mobile and convergence products and theVodafone portfolio tool is desirable.
  • GoodAnalytical Skills
  • Excellent Customer Orientation and high communication Skills
  • Fluent in German and English (Written and Spoken )- Minimum C1
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب