Application Support Analyst
UAE, Abu Dhabi,Abu Dhabi
منذ 4 يوم
source :

Job Role : Application SupportAnalyst

In this role, youwill :

  • Responsible forday to day operational support of the Digital Channels, Stand aloneservices and entity websites, (Bug fixes, critical incidents,Problem investigations)
  • Responsible forensuring compliance to the operational SLA's andKPI's
  • Responsible for maintaining goodworking relationships and close collaboration with key operationalstakeholders (Client, Service Desk, DevOps, Journey Support,Infrastructure etc.)
  • Responsible forrecommending operational capability improvements
  • Responsible for policy, process and procedurecompliance
  • Responsible for maintainingaccurate and up to date operational documentation
  • Responsible for providing on-call support on rotation andworking early / late shifts as required for supportcoverage
  • To bringyour dream to life, you’ll need :

  • Mid to Large business experience or experiencein startup environment that leverages MS Architecture
  • Minimum 5 years’ experience in an ApplicationSupport role
  • Experience with Agile operations& agile development methodologies (Kanban etc.)
  • Experience with managing risk and audit
  • Experience supporting corporate or government Websites,CMS, Digital services
  • Development experiencepreferred
  • Java background desired
  • Java script (React and Node) developmentskills
  • Expert troubleshootingskills
  • ITIL Foundations certificaterequired
  • ITSM skills (Currency, Capacity,Availability, Knowledge Compliance skills
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    بريدي الالكتروني
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