MANAGER PRODUCT DESIGNSKYWARDS
Emirates,
Dubai
منذ 4 يوم
source : Wisdom Jobs

MANAGER PRODUCT DESIGN SKYWARDS -RA Job Purpose Oversee design and manage the Skywards tiers and customer proposition parameters flight earning on EK flight rewards and upgrades and EK benefits Work in close collaboration with other Skywards departments as well as Planning Revenue Optimisation and Finance to determine optimal value propositions ensuring programme appeal and competitiveness Job Outline Provide support and guidance to segment specialists within the team to design and manage personalised relevant lifecycle products that will drive enhanced advocacy engagement and loyalty Ensure a creative innovation centric approach to product development and establish industry first best practice offerings and experiences that will re-

assert EK as the industry leader Determine and drive lifecycle driven product elements for members within each segment and cluster and work in collaboration with Member Engagement team to define execution processes that result in optimised usage and engagement Define customer value propositions Earn Rewards Tier Benefits Set programme parameters accrual rates redemption rates tier level etc to achieve the optimal reward levels to maximise repeat business over the life cycle of the customers Work in collaboration with the Innovation Lab to identify global best practice across multiple industries and define means to adapt and execute within Skywards Continually develop and enhance the programme to keep it fresh and ahead of competitive programmes This involves establishing high level contacts with airlines and loyalty consultants to keep up to date with the industry and frequent travellers requirements Monitor end to end proposition and utilisation within segment cluster Work in collaboration with Data Analytics team and Market Research to identify trends and recommend product enhancements to maximise programme competitiveness and appeal Scope model and produce business cases with any new products Qualifications and Experience Commercial er Years Degree or Honours 3 or equivalent Experience in the airline or service industry of which a minimum of 5 years as a functional head developing and implementing strategies Experience in managing and designing innovative and industry first products that drive engagement and loyalty across a brand Knowledge skills Understanding of product design in the digital and customer age Strong analytical and business case modelling skills Excellent communication skills Leadership Role YES Salary and Benefits Tomorrow you could be living in dynamic Dubai and earning a tax-

free salary with global benefits Starting with two aircraft and a handful of enthusiastic people we have grown at a phenomenal rate We are now one of the fastest growing airlines in the world flying to over destinations across 6 continents We are looking for people to join our global family of over people from nationalities across a diverse range of disciplines If you are a high performer seeking unparalleled career opportunities join the Emirates team and help us create the future of travel We offer an attractive tax-

free salary paid in Dirhams the local currency of the UAE The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of at a mid-

rate of approximately US 1 Dh3 Besides generous travel benefits normally associated with an airline this managerial role also has excellent leave and health care packages accommodation power and water paid for along with transport benefits life insurance and other employee benefits making the role attractive to high performers By viewing the Dubai Lifestyle section in the careers website you can also consider the many benefits of Dubai as a location to live and work in Job Category CommercialPrimary Location United Arab Emirates-

DubaiJob Posting -Dec- 5 PMClosing Date -Jan- 7 PM

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