Digital Channel Customer Experience Specialist
منذ 4 يوم
source : Wisdom Jobs

Digital Channel Customer Experience Specialist IKEA Service Office Dubai Location Dubai AE Company Al Futtaim Private Company LLC About Al-

Futtaim Private Company LLC No two days are the same at Al-Futtaim no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance and what do you get The chance to push the limits every single day As a humble family business that started on the banks of the Dubai Creek in the 1930s Al-

Futtaim has expanded to a presence in 31 countries a portfolio of over 200 companies and 42 000 employees Youll find us in industries ranging from automotive and retail to finance and real estate and connecting people with international names like Lexus Ikea Robinsons and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people markets and trends around us About Al-

Futtaim IKEA GROWING TOGETHER We are a values-driven company with a passion for life at home Our vision is to create a better everyday life for the many people Al-

Futtaim IKEA holds the franchise rights for IKEA in Egypt Oman Qatar and the United Arab Emirates About you You have the willingness and passion in transforming IKEA to be the worlds leading multichannel home furnishing retailer You are inspired by working together in fast paced and complex environments You are energized by achieving success and results through people You lead and act the IKEA culture and values Whats more we believe that you have the following knowledge capabilities and motivation Live and share the IKEA values every day Digital online ecommerce and or IT experience Experience in designing and implementing process flows workflow management procedures in a quality assurance testing environment Working knowledge of SYSML UML and wireframe practices for use case definition Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile-

first and responsive design Solid grasp of user-centred design testing methodologies usability and accessibility requirements Ability to clearly and effectively communicate design processes ideas and solutions to teams and stakeholders Clear understanding of the importance of user-

centred design Understanding of IT and processes that can support and develop business Understanding of all aspects of the IKEA multichannel shopping experience Experience in stakeholder and change management Strong teambuilding relationship and networking skills Process and organizational thinking Prioritization and decision-

making skills Good written spoken English About the role You will lead the detail work when it comes to the digital customer experience journey in an Omni-

channel context to make IKEA more accessible through a digital presence wherever whenever the customers choose to meet us Key Specific Accountabilities Based upon the IKEA Customer Experience Map and other related tools implement an excellent meeting with the customer on all digital channels Make the digital experience as simple and appealing as possible for end users supporting the market Conduct user research interviews surveys and drive user experience insights to support the needed adaptations for digital channels Identify evaluate and document improvements and eliminate root causes of poor digital customer shopping experience in Visual Identity Digital Interface Fulfilment Delivery Returned cancelled orders Payment Secure a relevant and consistent seamless IKEA experience Identify and implement tools working methods and best practice to secure optimised operations and to support the region A few more things for you Interest Then please join us for a rewarding career journey We are here to provide excellent service but a little help from you can ensure a five-

star candidate experience from start to finish Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours but also how candidates align with our Values of Respect Integrity Collaboration and Excellence As part of our candidate experience promise we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Company AL-

FUTTAIM GROUP Industry Retail Shops Malls Home Appliance Consumer Electronics Dealers Service Centres

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