It Manager
Netways
United Arab Emirates
منذ 2 يوم
source : Jobs In Dubai

Education : Bachelors Degree

Experience : 1 - 5 Years

Description : ob Summary ? To define, lead and manage the Infrastructure strategy, architecture, security and recoverability of all Infrastructure Services.

  • Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.
  • Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA). Key Accountabilities ?
  • Accountable for the availability, reliability and uptime of all Infrastructure Services. ? Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.

  • Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.
  • Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.
  • Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.
  • Responsible for developing and maintaining agile, high speed, secure offshore communication systems. ? Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.
  • Responsible for bringing technology improvements and enhancements in support of the paperless, automation business. ? Responsible for license compliance across all Infrastructure services.
  • Annually supporting 3000 incidents and requests. ? Implementing 200 Infrastructure Changes. ? Delivering 15 projects Required Skills ?
  • Degree educated in IT or a related discipline. ? Information Technology Infrastructure Library (ITIL) V3 Certified. ? 10+ Years experience working within an Infrastructure environment.

  • 5+ Years experience managing an Infrastructure team. ? 5+ Years experience managing IT Security strategy and services.
  • Strong Project Management skills and experience. ? Experience in Customer Service and Service Delivery using agreed Service Level Agreements.
  • Understanding of Local Area Network (LAN) / Wide Area Network (WAN) / Wireless / Video / Long Term Evolution (LTE) technologies.
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