Mercure Dubai Barsha Heights Hotel Suites
DUBAI, Northern UAE, United Arab Emirates
منذ 4 يوم

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 31-08-2019


Level of Education Master / MBA Areas of study Food and beverage Professional experiences 1 to 2 years Languages essential English Optional languages Russian

French (Fluent)

Essential and optional requirements

  • Have a previous experience in a Receptionist role, ideally in a restaurant environment
  • Possess a good command of the English language
  • Russian language speakers are encourage to apply
  • Be familiar with restaurant reservation booking systems
  • Have outstanding customer service skills and a genuine passion for creating an excellent guest experience
  • Have the ability to multi task and effectively react to changing guest needs
  • Be a natural and confident communicator both face to face and on the telephone
  • Be an excellent team player
  • Assure that each guest is made to feel welcomed, comfortable and is served promptly, politely, and
  • Key tasks

  • Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all policies.
  • Handle host / hostess / restaurant reservations desk, review guest reservations and make recommendations as to the set-up of the room.
  • Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
  • Answer telephones according to the standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
  • Able to work any shift that is assigned to her by Management or Supervisor
  • Mercure and its people

    Hotels with individuality, passion for service and committed to quality and guest satisfaction.

    Join a team of warm and friendly professionals who will share their love for hospitality.

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