Job Fixed-term contract : No Status Full Time Anticipated Start Date 31-08-2019
Level of Education Master / MBA Areas of study Food and beverage Professional experiences 1 to 2 years Languages essential English Optional languages Russian
Essential and optional requirements
Have a previous experience in a Receptionist role, ideally in a restaurant environment
Possess a good command of the English language
Russian language speakers are encourage to apply
Be familiar with restaurant reservation booking systems
Have outstanding customer service skills and a genuine passion for creating an excellent guest experience
Have the ability to multi task and effectively react to changing guest needs
Be a natural and confident communicator both face to face and on the telephone
Be an excellent team player
Assure that each guest is made to feel welcomed, comfortable and is served promptly, politely, and
Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all policies.
Handle host / hostess / restaurant reservations desk, review guest reservations and make recommendations as to the set-up of the room.
Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
Answer telephones according to the standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
Able to work any shift that is assigned to her by Management or Supervisor
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
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