Guest Services Associate
Farah Experiences LLC
Ferrari World Abu Dhabi
منذ 2 دقيقة

Description

At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives.

Our purpose is to create happiness one smile at a time .

As a Guest Services Associate you will welcome guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience.

You will be responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

Your job scope will also include :

  • Welcome guests in a friendly and professional manner
  • Engage each guest as a unique individual and listen attentively to their requests
  • Manage and maintain queue lanes efficiently
  • Sell tickets and other products via a computerised Point of Sale (POS) system
  • Collect payments / make change by accepting cash, vouchers, credit card and listed foreign currencies
  • Balances cash drawer / register / float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
  • Maintain awareness and adherence to company's cash handling policies
  • Maintain knowledge and awareness of ongoing promotions
  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance / maximise the guest experience
  • Consistently upsell / cross-sell and promote products, activities, and services to generate additional revenue
  • Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
  • Efficiently manage turnstiles to ensure guests are able to enter / leave the park with ease by holding a valid ticket / pass
  • Efficiently manage all guest services operational areas
  • Manage lost and found counter according to company's lost and found policy
  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
  • Fondly bid farewell to all guests exiting the park
  • Participate in any evacuation (drill or real) if necessary
  • Qualifications

    To be considered for this role, you will need :

  • Higher secondary certificate or equivalent
  • Minimum 1-year operational experience in a guest or customer service setting
  • Cash handling experience
  • English proficiency (spoken & written)
  • Basic computer knowledge
  • Ability and genuine willingness to entertain / engage guests
  • Flexibility
  • High levels of respect and integrity
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