At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives.
Our purpose is to create happiness one smile at a time .
As a Guest Services Associate you will welcome guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience.
You will be responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.
Your job scope will also include :
Welcome guests in a friendly and professional manner
Engage each guest as a unique individual and listen attentively to their requests
Manage and maintain queue lanes efficiently
Sell tickets and other products via a computerised Point of Sale (POS) system
Collect payments / make change by accepting cash, vouchers, credit card and listed foreign currencies
Balances cash drawer / register / float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
Maintain awareness and adherence to company's cash handling policies
Maintain knowledge and awareness of ongoing promotions
Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance / maximise the guest experience
Consistently upsell / cross-sell and promote products, activities, and services to generate additional revenue
Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
Efficiently manage turnstiles to ensure guests are able to enter / leave the park with ease by holding a valid ticket / pass
Efficiently manage all guest services operational areas
Manage lost and found counter according to company's lost and found policy
Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
Fondly bid farewell to all guests exiting the park
Participate in any evacuation (drill or real) if necessary
To be considered for this role, you will need :
Higher secondary certificate or equivalent
Minimum 1-year operational experience in a guest or customer service setting
Cash handling experience
English proficiency (spoken & written)
Basic computer knowledge
Ability and genuine willingness to entertain / engage guests
High levels of respect and integrity