Telemarketing Manager
CITIBANK
UAE, Abu Dhabi,Abu Dhabi
منذ 3 يوم
source : Drjobs.ae

Job Role : Telemarketing Manager

Job Description

Working closely withSegment team & Decision Management in getting the leads& campaigns as a feeder for the Citigold TelemarketingOfficers.

The primary role of the team is to identify and acquireCitigold new-to-bank customers, as also upgrading existing Citibluecustomers to Citigold, for UAE and Bahrain.

  • Ensure that the team identifies new-to-bank Citigoldprospects, through cross-sell to existing card onlyclients
  • Ensure end-to-end tracking andmonitoring of the account fulfillment process by the BusinessDevelopment Officers
  • Upgrade existing Citibluerelationships to Citigold by upsizing current funding and deepeningthe relationship.
  • Deepen Citigoldrelationships and retain customer relationships
  • Generate referrals for Citibank offshore, wherein theclient prefers to open an account in London / Jersey orSingapore
  • Actively promote referrals frommember-get-member programme to generate a pipeline of Citigoldprospects.
  • Ensure the team is trained and wellversed on the product features as also the KYC norms andprocess.
  • Undertake regular call monitoring toensure that the client communication is consistent and aligned tointernal guidelines
  • Manage calling campaignsand queue assignment
  • Download all digital andCitiphone leads and track conversion
  • Work withthe DM team to identify initiatives and optimise callingcampaigns
  • Work with Digital marketing& Citi Gold segment team to identify & runcampaigns that could maximize lead generation along with qualityleads.
  • Maintain Citigold MIS for theunit
  • Ensure welcome calling for new-to-bankclients and ensure proactive redressal of customer issue
  • Deliver consistent and best-in-class customerservice
  • Meet the compliance and controlsstandards set by the Citigroup
  • DevelopmentValue : The eligible candidate will be ableto have a career path growing into a Citigold Acquisition TeamManager or within the Sales and Distribution roles and use hisacquired knowledge on products and clientexperience.

    Knowledge / Experience :

  • 5-7 years experience preferably in thefinancial services industry
  • Prior experiencein a role involving telesales / telemarketing
  • Prior experience of leading a team
  • Asset experience is also preferred
  • Skills :

  • Excellent teamwork skills in order to cater to the variedunderstanding and support requirement of customers andprospects
  • Basic analytical skills required tocomprehend research and performance reports and to interpret themto offer most suitable products for customer profile.
  • High sales drive and energy levels. Ability to thrive ina high-pressure environment by demonstrating leadership and sellingskills.
  • Ability to nurture and build strongrelationships with customers.
  • Qualifications : Bachelordegree / MBA

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