Bottega Veneta - Retail Trainer - Dubai
Bottega Veneta
DUBAI
منذ 1 يوم

Summary

To enhance the competencies of individual employees in their assigned Region by conducting training programs that will boost employee’s performance in alliance with company’s core values through the delivery of a training curriculum and learning materials for all training phases.

  • In charge of the delivery of training and coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Service Standard
  • To ensure the image of the Brand is respected, the highest level of Client experience is delivered and sales are exceeded and support the vision of the Brand of being Client focused and profitable
  • To support the development of skills necessary to the sales team in their Region
  • To collaborate with their direct report, Regional Training Manager, and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
  • To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region
  • To monitor and coordinate in Store Induction for all newly hired retail employees following WW Training Department guideline
  • To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
  • To organize and deliver classroom Expert Training for more advance retail employees following WW Training Department guidelines (such as Shoes, RTW or After-care training)
  • To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans
  • To be in line with Regional Training Budget
  • Ability to travel across the countries within their Region to ensure consistency of training is delivered within that market
  • The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
  • Follow-up on mystery shopping results and support the service evaluation and improvement needed
  • Stay abreast of the new trends and tools in employee development and competitors

    Profile :

    At least 5 years of experience in a Training role in a high retail luxury industry or in a Training consultancy firm

    Fluency in English and Arabic are mandatory

    Excellent understanding of Adult Learning and blended learning is preferred or minimum having excellent people’s skills

    In depth understanding of Luxury Retail, Client experience and selling skills is required

    Knowledge of competitors, other Luxury Lifestyle Brands and general fashion knowledge is required

    Understanding of Coaching is required

    Minimum of 2 years Retail and stores experience is required

    The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required

    Excellent organization skills and the ability to plan yearly training and multi task is required

    Higher level of education is preferred

    Demonstrate the ability to communicate, show adaptability, excellent product knowledge and philosophy of the brand will be mandatory

    Ability to present information to a variety of audiences through Excellent presentation skills and public speaking skills

    Job Description

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