Dynamics SDM Manager
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 5 يوم
source : Drjobs.ae

Core Responsibilities

Manage a remote team of PTA’ssupporting the EMEA time zones to drive consistency in the supportwe provide our outsourced delivery partners

Oversee the operational aspects of outsourcedService Delivery for an entire LOB / significant portion of a LOBwith emphasis on Regional operational effectiveness and impact onCustomer Experience and cost of delivery

Actively partner with the RSVP SSMrelationships across DPs for this LOB - help resolve conflict wherenecessary

Work with RSVPSSM leadership to contribute to future supplier Strategy from aLOB / Operational perspective

Point of escalation to DP for SDM and / or PTAactivity

Overall budgetaccountability for DP relationship (including adherence to invoicesign-off per process in SOW and identifying cost savings)

Ensure a regular cadence ofmeetings to review and drive the business is established (WBR, QBRetc.)

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