About JRG Dubai :
Jumeirah Restaurant Group (JRG Dubai) is a global restaurant management company of Jumeirah Group based in Dubai that creates, operates and franchises a portfolio of restaurants and bars.
JRG operates home-grown high-end, premium casual and casual dining venues and lounges, including Pierchic, Perry & Blackwelders Smokehouse, Pai Thai, Trattoria Toscana, Segreto, Al Nafoorah, Flow and The Noodle House.
At JRG, we are committed to recruiting the best talent in the business, in order to deliver restaurant and bar experiences that are high-
energy, fun, cool and of the utmost quality.
About the Role :
An exciting role has arisen in one of Jumeirah Restaurant Group’s Lebanese concept restaurant to join as Head Waiter. The main purpose is to lead the team of waiters on the floor during service times.
To maintain high level of customer service and standards in personal conduct and with the team under their responsibility.
To have full understanding of all opening and closing procedures. To have full working knowledge and understanding of all cash up and banking procedures.
To have full understanding and working knowledge of rosters, wage / time management and the impact on the P&L. To have impeccable product knowledge, brand standards knowledge and have the ability and skill to train juniors in such knowledge.
The main duties and responsibilities of this position are the following :
The head waiter knows how to read the guest and can apply the appropriate service. Be able to touch all points of service and adapt themselves and their teams to ensure smooth and the best service!
HW - Has impeccable product knowledge of food and beverages. To be aware of all 'red flags'. To have excellent skills of communication while explaining the menu to the customers.
Has full understanding and working knowledge of rosters, wage / time management and the impact on the P&L. Has full understanding of ADACO, EXCEL, WORD, OUTLOOK and any other programs relevant to day to day operations.
Must be able to deal with all complaints in a professional and calm manner. The Headwaiter must always attempt to rectify the problem for the best interest of the customer.
Is responsible for training junior staff on all aspects of service. Is responsible for maintaining and updating all training material.
Is proactive in making decisions and asking for approval, advice or guidance. Should be flexible and open to suggestions.
To lead by example with excellent customer service. To always aim to exceed expectation.
Understands and will assist with the Brand audit and will implement any actions required.
Is aware of licensing policies and will promote the responsible service of alcohol.
Prepares roster in line with budget and business requirements for OM approval.
Works closely with OM and AOM to develop colleagues and spot stars of tomorrow.
Actively engages with colleagues and customers at all times
Communicates and logs all maintenance issues and ensures work is carried out.
Lives the brand standards and inspires junior members of staff to lead by example.
Understands the importance of shift management and section allocation.
Is able to train colleagues to suggestively sell, encourages colleagues to work towards goals and targets.
Is able to conduct a probationary appraisal in time and completes and submits all the correct paper work to the OM
Ensures that all vacation planning is completed, updated and in line with business requirements.
To train and fully comply with all H&S standards.
To train and maintain excellent standards of cleanliness.
About You :
In order to be considered for this role, you must possess the following selection criteria :
Tertiary Education or Diploma in Food & Beverage Management
Minimum of 1 year experienced as Head Waiter / ess role with standalone / branded Lebanese concept Restaurant.
Has full working knowledge and understanding of all cash up and banking procedures.
Can place orders correctly and in time on Adaco.
Can conduct an inventory count fully and correctly.
Is proactive in finding solutions to problems.
Issue rosters in line with staff budgets.
About the Benefits :
B outlets and reduced hotel rates.