Guest Relations Manager
Millennium Hotels and Resorts
Abu Dhabi, Abu Dhabi, United Arab Emirates
منذ 5 يوم

Wee to our World

Our Vision at Millennium and Copthorne Middle East and Africa is to be the preferred hotelpany for our guests, colleagues, and owners while achieving exceptional growth.

We have an ambition to operate 100 preferred hotels by year 2020.

Job Location

The luxury 5 star Bab Al Qasr offers a truly unique Middle Eastern experience with authentic Arabic hospitality, with 677 rooms set on its own private beach in Abu Dhabi's exclusive Corniche area, its iconic Arabesque architecture and sumptuous interiors are designed for discerning business and leisure travelers, looking for a taste of modern Arabia.

With its breath taking lobby, superb views and world class facilities, Bab Al Qasr impresses on every level.

Key Job Responsibilities

  • Demonstrates service attributes in accordance with industry expectations andpany standards.
  • Responsibilities include greeting guests, checking them into the hotel, providing vital information on hotel amenities, anticipating and responding to guest needs, listening and resolvingplaints, and providing excellent customer service throughout their stay.
  • Promote positive image of the hotel and ensure guest satisfaction is the main priority
  • Ensure proper training to team members.
  • Monitor departmental cost and control amenities and expenses within the department.
  • Attend to crisis or emergency situations and perform service recovery
  • Record detail of events in duty manager log book and take necessary actions.
  • Supervises reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue.
  • Qualifications

  • Higher educational degree
  • At least 2 years experience in a luxury hotel in middle east
  • Arabic speaking candidates are preferred
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب