At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives.
Our purpose is to create happiness one smile at a time.
As a , you will manage the execution of the long-term strategic vision of the departments, and is responsible for their operational success through the effective day-
to-day management and focus on delivering a safe and exceptional guest experience. The Deputy General Manager will work closely with other departments to ensure they meet their targets and collaborate accordingly when it comes to achieving Park results.
The Deputy General Manager will effectively assist the General Manager and Executive Team achieve the Park’s goals and help inform company strategy and policy.
Effectivelymanage departmental budgets and resources to deliver the EBITDA targets of theleisure facility
Trackthe performance of the business through key performance indicators, financialreports, survey results, and direct guest and colleague feedback
Meetbusiness key performance indicators and implement strategic plans &objectives that support continuous improvement
Encourageand enable supervisory and frontline colleagues to deliver key business results
EnsureHealth & Safety initiatives are taken to improve Guest safety
EnsureHSE issues are reported, root cause solutions are identified, and correctiveaction measures are taken
ImproveGuest satisfaction and operational efficiency
Workwith strategic functions to forecast attendance and visitation trends, and makeoperational changes accordingly
InformPark Operation Hours and parameters in conjunction with strategic functions andthe General Manager
Maintainbuilding, facilities, equipment and supplies in order to minimize damage,reduce waste and control costs
Improveoperational efficiency in the Park to enhance the Guest experience and reduceoperational costs.
Helpidentify and implement new initiatives that enhance the guest experience,improve safety, reduce expenses in a responsible manner, or generateincremental revenue for rentals and park experiences
Organize,lead, and manage new projects, as assigned
Ensure theoperational aspects of an opening of a new ride / attraction are in place, and inconjunction with HSE, maintenance and Operations, ensuring ride handover hastaken place and the ride / attraction is safe to open to the public.
Coordinatewith key stakeholders on key information that may affect business owners,partners, company colleagues and leaders
Fulfilltheir role within the crisis management plan, to manage emergency situationsthat may arise in order to minimize possible damage, loss or injury to anyguests, colleagues or company property
Overseethe Park Duty Manager program ensuring participants are trained and competentcarry out duties
Activelyseek and implement cost saving programs in order to provide positive financialresults
Manage the labor budget proactively in orderto achieve the most efficient use of labor and reduce costs
Anticipateand respond to non-routine events
Conductregular Colleague & Team meetings
Delegateand empower the team with clear defined responsibility and authority
Makehiring decisions and promotional recommendations
Conductcolleague performance appraisals in a timely, fair and constructive manner thatpromotes growth
Coachand counsel colleagues in a fair and consistent manner to motivate and improveperformance
Meaningfullyengage colleagues to increase retention
In linewith the business strategy, conduct succession planning and implement talentmanagement programs
Informthe setting of strategic objectives, annual attendance and expense budgets
Be apositive, consistent, and fair role model at all times, to motivate, influenceand support others to accomplish personal, departmental, and company goals
As an ideal candidate, you must have :
Higher Secondary or equivalent
7+years of experience in roles of increasing responsibility in the theme park and / or waterpark industry.
Worked in a medium to large organization
Managed senior managers / business leaders
Experience in Crisis Management
Project Management; coordinating with multiple stakeholders
Strong Leadership skills and Fluent in English
Good communication skills, Computer skills; able to prepare basic reports in excel, presentations in PowerPoint
Knowledgeable of rides and attractions in them