Lounge Attendant
Fairmont Hotels & Resorts
Fairmont Dubai, Dubai, United Arab Emirates
منذ 2 يوم

Summary of Responsibilities :

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following :

  • Welcomes and assists guests’ adhering to FHR Brand Standards
  • Is an ambassador of The Fairmont Dubai by providing memorable guest experiences
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Coordinates with Fairmont Gold Concierge team over arrivals and departures
  • Provides food and beverage service in the Fairmont Gold Lounge with the ability to handle plate, hand carried service
  • Prepares bar beverages and liquor pouring according to the guidelines given
  • Carries out general cleaning and inspecting for equipment in the Fairmont Gold Pantry
  • Reports guest complaints, requests and inquiries to their direct Supervisor or Manager
  • Reports any unusual occurrences or requests to the Manager or Head Butler
  • Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
  • Remains observant, notes preference, and responding accordingly to guest inquiries & requests
  • Follows Occupational Health & Safety regulations
  • Reports suspicious people, behavior, and vehicles to Hotel Security
  • Ensures adherence to Fairmont’s Code of Ethics
  • Qualifications :

  • Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in the English language (verbal & written) with a second or third language as an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 20lbs.
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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