The Technical Coordinatorwill report to the Facilities Manager / Sr. Facilities Manager andwill provide administrative support to the Facilities managementteam / organization, manage office functions including : Work Ordercoordination, access assignments, database management, daily officeoperations, coordination of commercial matters, maintaining officerecords, and providing general support services for the FMstaff.
The Coordinator will be the first pointof contact for internal and external customers seeking support andinformation from the organization with regards to the contract.
Additionally, the Coordinator, under the supervision of theFacilities Manager, will manage all outside contractors in supportof the FM Department, including maintaining records and contracts,coordinating project activities and providing schedulingsupport.
Maintaining contract documents,communications.
Follow up with client for allcontract related documents and communications.
Follow up with team on customer KPI’s,SLA’s.
Maintain manpower statistics,allocation details.
Maintain subcontract / vendor contract documents.
Prepare cost estimation for casual jobs.
Generation of casual jobs quote.
Maintain casual jobs tracker.
Createand follow up of purchase request, Purchase orders.
Follow up for client purchase order.
Follow up casual closing and invoicing.
Maintain vendor price data base.
Follow up for vendor quotes.
Follow up with Business finance to obtain invoices forsubmission.
Verify all invoices received anddistribute to supervisor, engineers for submission.
Maintain invoice tracker.
Follow upon invoice submitted acknowledgement.
Escalateto manager for the invoice not submitted, delayedsubmission.
Coordinate with client’srepresentative for all invoice related issues.
Submission of invoice ack. copy to Businessfinance.
Equipment, Tools &Tackles, Return of materials
Maintain list of tools and tackles.
Maintain calibration certificates and records.
Maintain asset details.
Contribute to the development of a customer focusedservice and a positive corporate image, including the maintenanceof good working relationship with client, clientrepresentatives.
Achieve and enhance customersatisfaction by meeting and / or exceeding the customerrequirements, SLA’s, KPI’s.
Meeting, reporting client at regular intervals tomaintain good communication and rapport with client andclient’s team.
Ensure propercoordination among the team to achieve maximum customersatisfaction and productivity.
MINIMUM QUALIFICATIONS, CERTIFICATION ANDEXPERIENCE
Diploma / Bachelor's degree and knowledge in mechanical / electrical / civil / facilities management.
GoodKnowledge in MS Office Excel , Word,PowerPoint.
Language skills : English.
5 to 7 years’ experience in Facilitiesmanagement, Integrated Facilities Management.
4 years of experience in GCC.
Ability to guide team of technicians, strong managementskills.
Must be a provider of excellentcustomer service
Adequate knowledge inmaintenance of mechanical, electrical, plumbing systems andassets.
Ability to prepare method statements,risk assessments, permit to work for various maintenanceactivities.
Ability to understand, executecorrective, reactive maintenance tasks based on priorities andachieve SLA, KPI’s.
Ability toreview service reports, investigate complaints, conduct teardowninspections, analysis of complaints statistics and recommendcorrective action to avoid recurrence.
Abilityto clearly communicate with client, team, managers and other stakeholders.
Ability to work with computer aidedfacilities management system (CAFM) and mobility.
Ability to identify the training needs of team members,coach and guide team for better employee engagement.
Ability to understand and work with commercialrequirements like plan cost, budgets limits, profit andloss.
Ability to prepare and maintain variousdocuments like inspection reports, handover reports etc.
Willing to continuously upgrade on current industrystandards, best practices.
Demonstrate highstandard HSE Practices.