E-commerce Manager
Accor Hotels -
Dubai, Dubai, AE
منذ 6 يوم
source : WHATJOBS

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Responsibilities

  • Work closely with hotels in KSA to support optimizing their online performance
  • Being the key point of contacts for all hotels in the country, ensure first level of support on web direct, OTAs and online levers
  • Highlight key challenges and coordinate action plans with internal and external stakeholders from Revenue, Marketing, and Operations
  • Assess hotels content across platforms and provide guidance to uplift the hotel’s image and ensure all guidelines are followed
  • Provide trainings to hotel resources on key tools (HOD, photo library, Yext, Sprinklr )
  • Support the Regional Digital team in the roll-out and implementation of digital processes, tools and initiatives
  • Coordinate hotel onboarding (or de-flagging) for all digital levers
  • Review and monitor competition’s initiatives to maintain attractiveness in terms of content quality and offer appeal
  • Collaborate with local agencies and other vendor partners
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Drive in-hotel initiatives to boost direct channels and ALL app visibility
  • Identify opportunities for Digital on Demand where appropriate
  • A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

    We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms.

    As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

    From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services

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