Reservation Agent
City One Tourism & Travel LLC
Dubai
منذ 4 يوم
source : MNC Jobs Gulf

Job Description

Our company is looking for aReservations Agent preferably with below qualifications : RESERVATION AGENT DUTIES AND RESPONSIBILITIES : Reservations :

  • Possess strong arithmetic skills
  • Processes reservations by mail, telephone or central reservation systems referral
  • Processes reservations from the sales office, other hotel departments, and travel agents
  • Knows the type of rooms available as well as their location and layout
  • Knows the selling status, rates, and benefits of all packages plans
  • Creates and maintains reservation records by date of check in and check out
  • Determines room rates based on the selling tactics of the hotel
  • Prepares letters of confirmation
  • Communicates reservation information to the front desk
  • Processes cancellations and modifications and promptly relays this information to the front desk
  • Understands the hotel's policy on guaranteed reservations and no-shows
  • Processes advance deposits on reservations
  • Helps develop room revenue and occupancy forecasts
  • Monitors advances deposit requirements
  • Handles daily correspondence
  • Responds to inquiries and makes reservations as needed
  • Makes sure that files are kept up to date
  • Making arrangements for clients travel programs
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy
  • Configuring rates on the hotels property management system
  • Deal with occurring travel problems, complaints or refund
  • Sales

  • Meet profit and sales targets
  • Getting information about areas of interest in order to target more clients in particular seasons
  • Strong sales skills and commercial awareness
  • Ability to interact, communicate and negotiate effectively
  • Knowledgeable in tour packages and quotation / itineraries
  • Knowledgeable in tour services which company provide
  • Computing
  • Knowledge and ability to work in CRM software
  • Enter data into our software and maintain client files
  • Excellent computing skills including - MS Word, MS Excel
  • General

  • Strong written and verbal communication skills
  • Excellent team player
  • Possess excellent customer service skills
  • Promotes goodwill by beings courteous, friendly, and helpful to clients
  • Proven work experience as an Inbound Reservation Agent
  • Experience how to do hotel bookings and costing
  • At least 2 years UAE Experience
  • PLEASE SEND YOUR CV ON PDF / DOC FILE. Job Type : Full-time Salary : AED3,000.00 / month

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