Assistant Housekeeping Manager
AccorHotels
Dubai
منذ 1 يوم
source : HireeJobsGulf

To ensure all linen and uniform management and handling procedures are respected To implement Focus and other financial procedures To supervise and control Lost and Found maintain records and mail packages to clients To be aware of all VIPs visiting or staying in the hotel To personally inspect VIP rooms To make regular room and public area inspections To follow up on the Out of Order and Out of service rooms To ensure a close coordination with the Front Office Engineering Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests To review the Night Audit reports related to the Housekeeping To offer assistance at any time in the operations and to monitor highlight and suggest improvements on any dysfunction To ensure a proper coverage and supervision of the Housekeeping sections at all times To set performance targets for all associates and constantly monitor and increase ambassador productivity To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups To ensure the strict control of room keys and section keys To implement and follow up daily check lists To respect schedules terms and deadlines as agreed with the Management To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events To ensure that all ambassadors are updated with the latest administrative organizational operational or other changes and news To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity To share daily activity highlights with the Executive Housekeeper including internal and external guest opportunities To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities To replace her whenever needed To ensure the Accor loyalty programs are promoted and to build strong and longterm relationships with the guests To be an ambassador of the Housekeeping and of the hotel in and outside the work place To ensure that all guests enjoy their stay being offered the finest personal service To escort the guests rather than pointing out directions To ensure that the privacy of the guests and the confidentiality of the information is respected To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she he cannot solve on her his own To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required

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