TRYP by Wyndham is now seeking a Telephone Operator - TRYP by Wyndham Hotel to join our team at TRYP by Wyndham Dubai in Dubai, Dubai.
Job Summary The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.
Education & Experience High School diploma or equivalent and / or experience in a hotel or related field preferred. Physical Requirements + Flexible and long hours sometimes required.
General Requirements + Maintain a warm and friendly demeanor at all times. + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Enters order into MICROS system + Communicates special instructions to the kitchen and expediters + Accepts and relays guests messages, either manually, written or through voice mail system + Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time + Greets guests with a cheerful and pleasant voice using guests name at least during the conversation + Actively participate in sending and distribution of all incoming and outgoing faxes and messages + Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation + Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.
COMPANY OVERVIEW : Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.
We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Job Location : TRYP by Wyndham Dubai, Al Saef 1 Street Barsha Heights, Dubai, Dubai PO Box 215373 Employment Status : Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.