Telephone Operator - TRYP by Wyndham Hotel
Wyndham Hotels & Resorts
Dubai, AE
منذ 2 يوم
source : DirectEmployers Association

TRYP by Wyndham is now seeking a Telephone Operator - TRYP by Wyndham Hotel to join our team at TRYP by Wyndham Dubai in Dubai, Dubai.

Job Summary The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

Education & Experience High School diploma or equivalent and / or experience in a hotel or related field preferred. Physical Requirements + Flexible and long hours sometimes required.

  • Sedentary work - Exerting up to 10 pounds of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • General Requirements + Maintain a warm and friendly demeanor at all times. + Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. + Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. + Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. + Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. + Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas. + Must be able to maintain confidentiality of information. + Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management. Fundamental Requirements + Ensure TRYP brand standards, policies and procedures are adhered to all times + Maintain complete knowledge of all hotel features / services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers / names + Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department's standards and procedures + Answer and direct all external incoming telephone calls following the standard telephone etiquettes + Takes In Room Dining orders from the guests over the telephone.
  • Enters order into MICROS system + Communicates special instructions to the kitchen and expediters + Accepts and relays guests messages, either manually, written or through voice mail system + Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time + Greets guests with a cheerful and pleasant voice using guests name at least during the conversation + Actively participate in sending and distribution of all incoming and outgoing faxes and messages + Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation + Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.

    COMPANY OVERVIEW : Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.

    We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

    Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

    We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

    Job Location : TRYP by Wyndham Dubai, Al Saef 1 Street Barsha Heights, Dubai, Dubai PO Box 215373 Employment Status : Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner.

    At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.

    I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب