you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional and memorable guests’ experience.
You will be in charge of the entire housekeeping team and with your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards.
Further, you will provide the team members with guidance and training, implement SOPs and ensure well maintained guest facilities.
You will be responsible for :
Is responsible for the monthly and quarterly inventories of linen, cleaning and guest supplies.
Checks that all handovers are completed at the end of every shift and all necessary information has been updated.
Approves Operating orders insuring that they are within the budgetary constraints
Approves FF&E orders as and when required.
Maintains inventory of discarded FF&E items
To maintain a record of Planned Preventive Maintenance cleaning work i.e. window cleaning, carpet shampooing, and mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
To follow-up on all out of order rooms, To ensure correct distribution and control of master keys
Prepare the Department annual operational budget and FF&E requirements.
Ensuring that the department’s operational and FF&E budgets are in line and costs are strictly controlled.
Adheres and actively contributes to cost saving initiatives in the department.
Is aware of and actively participates in the Hotels environmental policy and procedures.
Maintain and control cost of guest’s supplies, cleaning supplies, man hours in order to achieve monthly forecasted expenses.
Issue purchase requests and approve store requisitions ensuring that departmental stocks are sufficient, but not exceeding requirement
Controls the usage of guest amenities, cleaning chemicals, and linen ensuring that there is no misuse, wastage or over ordering.
Your experience and skills include :
Previous experience in a leadership role within a similar hotel brand or business
Minimum 8 to 10 years of experience of which at least 2 to 3 years in a similar role.
Previous or current experience in 4 or 5 star hotel property, managing a high room inventory (1000 plus key rooms)
Strong Operational / Technical Knowledge.
Passionate to grow and develop self and others
Strong relator with ability to build relationships
Strategic, creative and able to communicate effectively
A proven leader who is able to inspire others
Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
Fully conversant with Opera and ADACO
You will live the brand by :
Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
Interacting in a positive way with all team members to ensure a memorable guest experience
Fostering positive owner relations and maximizing performance