IT Support Specialist - Associate
Morgan Stanley
Middle East
منذ 22 ساعات

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture

Department Profile

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets.

Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools.

Our insights, our applications and infrastructure give a competitive edge to clients' businesses and to our own.

Operations Technology (OT) is an innovation-driven organization comprised of functionally aligned development teams who support business-critical firm functions such as Legal, Compliance and Operations.

Adopting Agile methodology and with DevOps tools, OT delivers strategic solutions that support key business processes, including Regulatory Reporting.

Team Profile

To support the growth on the business side, we need to strengthen our team.

The role is based in Frankfurt and will report into the Frankfurt Workplace Support Service (WSS) Head who leads a very diverse team of 6 people.

Various aspects keep the role exiting : We deal with HW / SW requests and provide end user support (L1-3) to more than 15 divisions and maintain a very active client relationship.

We assist and collaborate closely with global IT teams on the infrastructure and application side, but also with our WSS counterparts all over the world.

We actively monitor and supervise services provided by our outsourcing partners and act as their key partner for IT projects / initiatives if applicable to our user base.

Last but not least, we also deal with a wide range of administration tasks like managing the hardware life cycle from order to decommission process or deal with local vendors and providers.

Primary Responsibilities

  • Maintain stability of all technology services and availability of all technology
  • Communication with internal clients, vendors, providers and other IT teams
  • Incident, Problem and Request management in a timely and professional manner
  • Support global teams with local testing or local checkouts after changes, deployments or maintenance
  • Administrative tasks like orders, invoices, asset lifecycle management
  • Execute supervision routines for internal and outsourced services and action subsequent tasks
  • Create / maintain local IT knowledge documentation#LI-AS2
  • Skills required

  • Team player and a flexible and open-minded approach to work / outgoing and independent personality
  • Excellent communication skills and fluent in English and German (written and spoken)
  • Proactive, ambitious and client orientated personality
  • Ability to work independently and in a time-pressured environment
  • Flexibly in regards to working hours, weekend or public holiday coverage
  • Advanced Microsoft platform skills incl. Office suite
  • Advanced infrastructure skills network, voice and end user equipment#LI-AS2
  • Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential.

    Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences.

    Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

    Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees.

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